跨境电商干货：与海外买家沟通物流状态的英语模板.docx

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1、跨境电商干货：与海外买家沟通物流状态的英语模板　　邮政包裹一般常见状态中，我们常常看到以下几种：　　包裹查无信息"NotFound"(当包裹还未上网，官网未更新)　　包裹正在运输中“Transit”(当包裹还在运输中时)　　包裹到达待取“PickUp”(当包裹显示已经到达目的地国家)　　包裹投递成功“Delivered”(当包裹显示投妥，而收件人声称未收到时)　　包裹运输过久“Expired”(大部分为时效延误/目的地国家不能查到投妥/官网不更新状态等)　　包裹可能异常“Alert”(大部分为退件/海关单

2、号/损坏/丢失等问题)　　Notfound:　　Dearvaluedcustomer:　　Hello!IappreciatethetimeyouhavetakentocontactusaboutyourorderwithtrackingnumberRC867773406HK(示例单号)andIamhappytoassisttoday.　　Aspertrackingresultpoweredby17track.net,I'mverysorrytoinformyouthatyouritemisstilllac

3、koftrackinginformationrightnow.Ifyougotatrackingresultas"Notfound"it'stellingyouthatyourtrackinginformationisunavailable,itdoesn'tmeanthatwehaven'tbeenmailedyouritem.　　(Note:Theremaybeadelaybetweenscanningeventsandtheavailabilityoftrackinginformationrelat

4、edtothosescanningevents.Thetrackinginformationmaynotappearonlineimmediately.Normallyittakesafewdaysaftertheitem(s)havebeensentfortrackingdetailstobeavailablefromtheshippingcarrier.)　　Therefore,pleaseholdonforafewmoredaysandtrytocheckyourordersometimelater

5、?　　Thanksforyourbusinessagain!　　Haveaniceday!　　Bestregards,store888　　Transit:　　Dearvaluedcustomer:　　Hello!IappreciatethetimeyouhavetakentocontactusaboutyourorderwithtrackingnumberRC867773406HK(示例单号)andIamhappytoassisttoday.　　Hereisalinkforyoutorefyourpack

6、agestatusintransportation：　　这里复制17track查询完的结果链接就可以了。　　Aspercurrenttrackingresult,yourshipmenthasbeenshippedanddispatchedbytheshippingcarrierof(HKPost)RegisteredAirmailondate2014-09-21　　Itisstillduringnormalshippingperiodandithasn'tarrivedinyourdestination

7、countryas(countryname)yet.Iwouldbeverythankfulifyoucouldbemorepatiencewiththisoverseasshipment.Fromourexperience,forthiskindofmailtype,theshippingtimeishighlydependonthepostalcarrierandlocalcustoms/taxes,etc.Itusuallytakesafewweeksfromourorigincountrytoov

8、erseasdestinationcountriesafterdispatching.Therefore,pleaseholdonforafewmoredaysandIwouldbeverygratefulifyoucanwaitforyourorderpatiently.　　Thanksforyourbusinessagain!　　Haveaniceday!　　Bestregards,store888　　Pickup:　　到