BuildingOutEmployeeEngagment打造员工敬业度.ppt

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1、BuildingoutEmployeeEngagementWashington,DCJanuary17,2007205Copyright©2002TheGallupOrganization,Princeton,NJ.Allrightsreserved.Q12RevenuePureAttritionRevenueAttritionWhy?Whatareourclientssaying?Theydonotknowus.TheycomeinwithgreatideasbuttheygrowstaleafterafewyearsOurpeop

2、lecandoitjustaswellasGallup.Theyofferonlylocalsolutionsnotcentralsolutions.Themasterlistprocessispainful,timeconsumingandbringsuslittlevalue.Reportingisoutdated.Theyonlyaskthe12questions.TheyareinflexibleGrowingEEClientsIndicesandadditionalitemsBarrierAnalysisCAPExitInt

3、erviewsICENewReportsWorkplaceAwardsIndicesStrengthsIndexInthelastthreemonths,mysupervisorandIhavehadameaningfuldiscussionaboutmystrengthsMyorganizationiscommittedtobuildingthestrengthsofeachassociateEveryweek,IsetgoalsandexpectationsbasedonmystrengthsIcannamethestrength

4、soffivepeopleIworkwithIndicesLeadershipIndexTheleadershipofmycompanyalwaystreatsmewithrespectTheleadershipofmycompanymakesmeenthusiasticaboutthefutureIamconfidentinmycompany’sfinancialfutureIndicesInnovationIndexMycurrentjobbringsoutmymostcreativeideasIfeedoffofthecreat

5、ivityofmycolleaguesMycompanyencouragesnewideasthatdefyconventionalwisdomIhaveafriendatworkwhoIsharenewideaswithEngagementDrivesInnovation2%0%10%20%30%27%PercentStronglyAgreeingWithAllFourItemsOfThoseThatAre…NotEngagedEngagedCopyrightTheGallupOrganizationStrengths+Engage

6、ment=MoreCreativity20%30%40%50%60%70%54%66%PercentStronglyAgreeingthatTheirJobBringsOutTheirMostCreativeIdeasTheCompanyIsStronglyCommittedtoBuildingtheStrengthsofEachAssociateStronglyAgreeStronglyAgreeAndEngagedCopyrightTheGallupOrganizationIndicesCustomerOrientationInd

7、exAtwork,Iknowwheretogowithanideatoimprovecustomerservice.Atwork,wegiveourcustomersnewideas.Ihavegrowninmyabilitytoaffectourcustomers.Atwork,mycoworkersalwaysdowhatisrightforourcustomers.AdditionalItemsOtherindicesbeingtestedChangeManagement,SupervisorEffectiveness,andI

8、nclusivenessOver800uniqueadditionalitemswithmorethan70categoriesBarrier:AnalysisPhase:ThebasicideaIdentifyallt