民航机务职业英语口语 教学课件 作者 屈静 Unit Eleven.ppt

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1、UnitElevenDialoguesonthedailyproblemswiththeaircraftPartATextOneParkingbrakevalvedeactivationTextTwoFuelSpillproblemPartBCommunicativeFunctionsComplainingLifeisnotalwayssatisfactorybutwecanmakecomplaintstoimprovethings.Whenyourallowablerightsarenotsatisfiedoryoufeelyouarenotse

2、rvedproperly,youcanmakecommentsshowingthatyouaredissatisfiedorunhappy,thiscalledcomplaining.Youcanmakecomplaintstosomeonewhoisresponsible.Ifyouareaconsumer,youcomplaintothewaiter,themanager,etc.ComplainingresponsesI’msorrytobotheryou,but…There’ssomethingyoucouldhelpmewith.I’mso

3、rrytohavetosaythis,but…Ihatetohavetosaythis,but…I’mafraidImustcomplain…Thereseemstobesomethingwrongwith…I’veafewcomplainsabout….I’dratheryoudidn’t…I’vegotabitofaproblemhere,yousee…Idon’tliketomentionthis,but…Idon’tmeantocomplain,but…Oh,I’mawfullysorry.Ican’ttellyouhowsorryIam.I

4、’mverysorry,Ididn’trealize…Ijustdon’tknowwhattosay.IhadnoideaIwas….Pleaseforgiveme.PleaseletmeseewhatIcando.IwonderifIcouldtrytosortitoutforyou.ApologizingApologizingmeansmakingastatementtosayoneissorryforhavingdonewrongorhurtsomebody’sfeelings.Weallmakemistakesnowandthen,altho

5、ughwemaynotmeanto.Whatisimportantistoapologizesincerelyandletpeopleknowwearetrulysorryformakingthemistakeandoursinceredesiretoputitright.Onsuchanoccasion,forgivenessmaybeexpected.ApologizingSorryforthat.Wemustapologizefor…I’msorryaboutlosingyourbook.Ican’ttellyouhowsorryIam.Wea

6、reextremelysorryfor….Wehopethatthishasnotcausedyoutoomuchinconvenience.Excusemeforgivingyousomuchtrouble.GivingforgivenessThat’sallright.Don’tmentionit.Don’tworryaboutit.Itdoesn’tmatter.Forgetit.Nevermind.Youreallydon’thaveanythingtoapologizefor.Itcouldhappentoanyone.It’snotyou

7、rfault.Iquiteunderstand.Don’tworry.SpeakingpracticeMakecomplaintsaboutthefollowingsituationsandrespondappropriately:Yourholidayarrangementshavebeenchangedbythetouragencywithoutwarning.Complaintothemanager.Youorderedbeefandyouareservedlamb.Complaintothewaiter.Youpaidforareturnti

8、ckettoShanghaibutweregivenasingle.Complaintotheclerk.Y