资讯科技部技术部副总裁岗位职责.doc

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1、7/7技术部副总裁职位描述文件职位识不信息职位名称技术部副总裁所属部门资讯科技部职位编号所在都市工作地点资讯科技部出差要求□无□间或□经常□常驻版本号V1.0生效日期工作网络关系直接上级职位资讯科技部总监汇报职位直接下级职位TechnicalSupportManager;ApplicationDevelopmentManager;KnowledgeManager人员治理权限薪酬□无□建议权□决定权7/7直接下级人数3绩效□无□建议权□决定权直接管辖团队15配备□无□建议权□决定权业务指导职位CTO,GeneralManagerofotherdepartments对职位产

2、生阻碍的外部机构受到职位阻碍的外部机构任职资格教育程度Graduate专业方向Seniormanagementincontactcentertechnology工作经验Morethan8yearsITexperienceinMNCs,4ofwhichinChinacontactcenterindustry行业经验ContactcenterIT7/7培训经历治理技能•Control•Planning•Delegation•Coordination7/7专业技能•Contactcentertechnologymanagement•ContactCenterprojectma

3、nagement•Knowledgeonhardwareandclient/serverapplication,databaseadministration.•Knowledgeoncontactcentre/pagingcentresystems,LAN/WANmanagementandACD/IVRSsupport.通用技能•Communication•Leadershipandpeoplemanagement7/7职位目的与职责职位目的（存在的理由，限制和目标）Tobuild,manageandmaintainastate-of-the-artcontactcen

4、terplatformforthecompany职责范围(名称、定义、该职责所要达到的结果/目标)责任级不（全部/部分/协助）衡量标准(数量、质量)业务类战略层面•Tobuild,manageandmaintainareliable,stable,multi-channelaccessible,flexible,easilyexpandableandeasilycompatiblecontactcenterplatformtosupportbusinessgrowth•Full•Seniormanagementassessment7/7OperationalLevel•

5、Tocarryouttechnology/solutiondevelopmentandevaluationtocontinuouslyenrichthecontactcenterplatformandadoptthestate-of-the-arttechnologytothecontactcentresystemsforimprovingefficiencyandproductivity•Todesign,implement,developleadingedgecontact-centreCTItechnology.•Todesignandimplementcusto

6、mizedsolutionstomeetvariouschangingprogramdemandsandbusinessneeds.All•KPIsonsystems•Internalcustomersatisfaction•Externalcustomersatisfaction•Staffattrition7/77/7