快修运营管理手册_20150421.pdf

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1、梅赛德斯-奔驰快修运营管理手册第一版BMBS2015/4/2112341/321目录2前言..............................................................23I.手册背景...................................................................................................................................................24II.快修业务的意义.

2、......................................................................................................................................25III.快修业务的现状................................................................................................................................

3、...36IV.梅赛德斯-奔驰快修品牌......................................................................................................................47V.梅赛德斯-奔驰快修品牌的特色-快修延展业务...................................................................................48第一章快修业务的基本条件................

4、.........................59I.快修团队的建立.......................................................................................................................................510II.快修硬件的要求...........................................................................................

5、............................................611第二章快修流程的建立.............................................712I.快修流程总览...........................................................................................................................................713II.预约服务.............

6、......................................................................................................................................814III.接车服务..................................................................................................................................

7、..........1015IV.维修过程............................................................................................................................................1516V.质检洗车........................................................................................................

8、........................................1817VI.车辆交付........................