新职业英语视听说教程2Unit6课件.ppt

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1、Unit6QualityAfterstudyingthisunit,youshouldbeableto:receiveaqualitycomplaintconductaneffectiveinvestigationofaqualityproblemtakenecessarycorrective&preventiveactionsagainstaqualityproblemdiagnosetherootcauseofaqualityproblemandfixitsettleaqualitycomplaintInClassPeriod1:Listening1→Speaking1(

2、Task1-2)↓Period2:Watching1→Speaking1(Task3-4)↓Period3:Listening2→Speaking2(Task1-2)↓Period4:Watching2→Speaking2(Task3-4)AfterClassUnitFile+SupplementaryListening+ProjectTeachingPlanKnowledgeGetageneralideaofthetypicalworkingsituationsconcerningqualityinanorganization.SkillsLearntotransferac

3、ustomer’scomplainttothemanufacturer.Beabletounderstandhowtoreceiveacustomer’scomplaintUnderstandhowtoconductafieldinvestigationLearntoanalyzetherootcauseofaqualityproblemTeachingPlanOutline121212FurtherListening+FurtherWatching+FuntimePart1-ListeningPart2-WatchingPart3-SpeakingPart4-Supplem

4、entaryMaterial·____________________·____________________beingfriendly,beingsincereUnit6QualityListening1/TASK1ACustomer’sComplaint1.Warming-upSupposeyouworkinaCustomerServiceDepartment.Discusswithyourpartnerwhatqualitiesareneededtohandlecustomercomplaintseffectively.·____________________·__

5、__________________·____________________·____________________beingagoodlistenerbeinghelpfulbeingthoughtful/consideratecreativethinking/problem-solvingability·____________________·____________________beingflexiblepositivebodylanguagebeingcooperative,beingtolerantUnit6QualityListening1/TASK1Ne

6、wWords&Expressionsodda.奇怪的Ihadratheranoddexperiencetheotherday.前几天我有过一次非常奇怪的经历。tamperv.(~with)拨弄；胡乱摆弄Don’ttamperwiththatcar.不要乱碰那部车子。themoment一⋯⋯（就）⋯⋯Theyhavebeenstudyinghardfromthemomenttheyenrolled.从入学时起，他们就一直努力学习。UnitQualityListening1/TASK1ACustomer’sComplaint2.ExtensiveListeningHelenism

7、akingacomplainttoSusan.Listentotheconversationanddecidewhetherthefollowingstatementsaretrueorfalse.Thenwritedownthekeywordstosupportyouranswers.HelenisunsatisfiedwithallthegoodssheboughtfromGuru.SusanwritesdownHelen’snameandtelephonenumberforfuturerefere