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ID:50122380
大小:3.10 MB
页数:88页
时间:2020-03-05
《新职业英语视听说教程2Unit6课件.ppt》由会员上传分享,免费在线阅读,更多相关内容在行业资料-天天文库。
1、Unit6QualityAfterstudyingthisunit,youshouldbeableto:receiveaqualitycomplaintconductaneffectiveinvestigationofaqualityproblemtakenecessarycorrective&preventiveactionsagainstaqualityproblemdiagnosetherootcauseofaqualityproblemandfixitsettleaqualitycomplaintInClassPeriod1:Listening1→Speaking1(
2、Task1-2)↓Period2:Watching1→Speaking1(Task3-4)↓Period3:Listening2→Speaking2(Task1-2)↓Period4:Watching2→Speaking2(Task3-4)AfterClassUnitFile+SupplementaryListening+ProjectTeachingPlanKnowledgeGetageneralideaofthetypicalworkingsituationsconcerningqualityinanorganization.SkillsLearntotransferac
3、ustomer’scomplainttothemanufacturer.Beabletounderstandhowtoreceiveacustomer’scomplaintUnderstandhowtoconductafieldinvestigationLearntoanalyzetherootcauseofaqualityproblemTeachingPlanOutline121212FurtherListening+FurtherWatching+FuntimePart1-ListeningPart2-WatchingPart3-SpeakingPart4-Supplem
4、entaryMaterial·____________________·____________________beingfriendly,beingsincereUnit6QualityListening1/TASK1ACustomer’sComplaint1.Warming-upSupposeyouworkinaCustomerServiceDepartment.Discusswithyourpartnerwhatqualitiesareneededtohandlecustomercomplaintseffectively.·____________________·__
5、__________________·____________________·____________________beingagoodlistenerbeinghelpfulbeingthoughtful/consideratecreativethinking/problem-solvingability·____________________·____________________beingflexiblepositivebodylanguagebeingcooperative,beingtolerantUnit6QualityListening1/TASK1Ne
6、wWords&Expressionsodda.奇怪的Ihadratheranoddexperiencetheotherday.前几天我有过一次非常奇怪的经历。tamperv.(~with)拨弄;胡乱摆弄Don’ttamperwiththatcar.不要乱碰那部车子。themoment一⋯⋯(就)⋯⋯Theyhavebeenstudyinghardfromthemomenttheyenrolled.从入学时起,他们就一直努力学习。UnitQualityListening1/TASK1ACustomer’sComplaint2.ExtensiveListeningHelenism
7、akingacomplainttoSusan.Listentotheconversationanddecidewhetherthefollowingstatementsaretrueorfalse.Thenwritedownthekeywordstosupportyouranswers.HelenisunsatisfiedwithallthegoodssheboughtfromGuru.SusanwritesdownHelen’snameandtelephonenumberforfuturerefere
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