商务英语听说第二版课件房玉靖 ISBN9787566301703 PPTUnit 16.ppt

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1、EnglishListeningandSpeakinginBusinessUnit16ComplaintsandClaimsUnit1PartAIntensiveListeningPartBExtensiveListeningPartCListening&SpeakingIntegrationPartDOralPracticeRelatedInformationPartAIntensiveListeningPhoneticsDictationPartBExtensiveListeningDialoguesConversat

2、ionPartCListening&SpeakingIntegrationConversationPassagePartDOralPracticeRole-playTopicDiscussionPartA–PhoneticsListenandtickthewordyouhear.Thewordwillbereadonce.1.a.looseb.toothc.soothd.choose2.a.playsb.placec.cased.lace3.a.ratesb.matesc.raced.face4.a.missb.meal

3、sc.maidsd.Ms.5.a.heatsb.hatesc.hitsd.teasePartA–DictationYou’llheareightsentences.Whenyouhearthefirsttime,repeatthesentenceandpayattentiontothestressesandtones.Thenlistenagainandwritethemdown.Checkyouranswerswhenyoulistenforthethirdtime.1.Wearelodgingaclaimforshor

4、tageofweight.2.I’mafraidyoushouldcompensateusby10%ofthetotalamount.3.Wehopethatyouwillseeyourwaytomakeupforthelosswesustained.4.Thegoodshavebeenheavilysaturatedbyrain.5.Thisseemstobeaveryclearcaseandwehopeyouwillmakeapromptsettlement.PartA–DictationYou’llheareight

5、sentences.Whenyouhearthefirsttime,repeatthesentenceandpayattentiontothestressesandtones.Thenlistenagainandwritethemdown.Checkyouranswerswhenyoulistenforthethirdtime.6.Nearly15%ofthepackagehasbeenbrokenandthegoodsinsidewerebadlydamaged.7.Itoccursthat350setsofbicycl

6、esgotrusty.8.Weregretforthelossyouhavesufferedandagreetocompensateyouby2,000USdollars.PartB–Dialogues1.A.Intheshop.B.Inthefactory.C.Inthewarehouse.D.Inthefirm.2.A.Hewillsendthereplacement.B.Hewilltakethelower-gradeproductsback.C.Hewillsellthesegoods.D.Notmentioned

7、.3.A.Thegoodsweredelayed.B.Thegoodswerelost.C.Thegoodsweresoaked.D.Thecartonswerebroken.You’llhear5shortdialoguesinthissection.Attheendofeachdialogue,onequestionwillbeasked.Boththedialogueandquestionwillbespokenonlyonce.Markthebestanswerforeachquestion.PartB–Dialo

8、gues4.A.Aboutthequalityofthegoods.B.Aboutthevalidityofthegoods.C.Aboutthequantityofthegoods.D.Aboutthepackingofthegoods.5.A.Theselleragreedtocompensatet