很有价值的一篇探讨BPR与组织文化的论文oc 11.doc

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1、BPRandOrganisationalCulture  ASurveyintoOrganisationalCulturalChangeTechniques  ThissurveywaspartofanMBADissertationattheHenleyManagementCollege,England,undertakenbyAlanCooper.Thefulldissertationisnowavailableon-line. ExecutiveSummaryBackgroundWheneventhemostardentprotagoni

2、stsofBPR,suchasHammer&Champy,arequotingfailureratesfrom50%upto80%,isBPRreallysuchasurefiresolutiontothechallengesofthenineties?Isthereasonforthesefailuressolelytheinabilitytomanageorganisationalchange,oristhereamorefundamentalproblemwithBPR?Andismanagingtheculturekeytoeffec

3、tivechange,particularlywithinthecontextofaBPRinitiative?ThesequestionsweretheimpetusbehindaHenleyManagementCollegeMBAdissertation.ThismanagementsummaryreportsontheresultingsurveyintoorganisationalchangetechniquesusedbyUKorganisationsundertakingBPR.ExecutiveHighlights·MostBP

4、Rorganisationsaremakingsignificantandwidereachingchangestotheirorganisationinresponsetostrategicbusinessneeds.Thetrendistoresultsorientedandmorefluidstructures.·Highlycentralisedorganisations,asepitomisedinrolemanagementstyles,haveseentheirday,butthereremainsatendencytoform

5、alisetheworkprocessesthroughtaskallocation,procedures,rulesandcontrols.·BPRresultsinanaverage18%reductioninstaff.·Managementareemphasisingthehardertechniquesthatmoreovertlycontrolstaffbehaviour.However,manydogettheirstaffinvolvedinprocessredesign.Manyinmanagement(middlemana

6、gement?)arenotexhibitingtherequiredbehaviour.·BPRandchangemanagementconsultantsarewidelyusedbuttheydonotovertlyinfluencethechoiceofculturechangetechniquesselected.Neitherdostaffhavemuchinfluenceinthechoiceoftechniquesused.·Manyimprovementarebeingrealisedbuttheempowermentofs

7、taffisnotoneofthem.Staffcommitmentappearstobethebiggestconcernandinnovationbystaffislow.Despitethesefindings,respondentsdefinitelybelievetheycanchangetheiremployee'svaluesandbeliefs.Moreimprovementscamewithusingmanychangetechniquesbutmostoccurredwhenarangeofbothhardandsoftt

8、echniqueswereused.·Managementneedspatience.Upto2yearsmaybeneededtogainevenmodestem