很有价值的一篇探讨bpr与组织文化的论文（英文）

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1、BPRandOrganisationalCulture  ASurveyintoOrganisationalCulturalChangeTechniques  ThissurveywaspartofanMBADissertationattheHenleyManagementCollege,England,undertakenbyAlanCooper.Thefulldissertationisnowavailableon-line. ExecutiveSummaryBackground天马行空官方博客：http://t.qq.com/tmxk_docin；QQ:1318241189；QQ群：1

2、75569632WheneventhemostardentprotagonistsofBPR,suchasHammer&Champy,arequotingfailureratesfrom50%upto80%,isBPRreallysuchasurefiresolutiontothechallengesofthenineties?Isthereasonforthesefailuressolelytheinabilitytomanageorganisationalchange,oristhereamorefundamentalproblemwithBPR?Andismanagingthecult

3、urekeytoeffectivechange,particularlywithinthecontextofaBPRinitiative?ThesequestionsweretheimpetusbehindaHenleyManagementCollegeMBAdissertation.ThismanagementsummaryreportsontheresultingsurveyintoorganisationalchangetechniquesusedbyUKorganisationsundertakingBPR.ExecutiveHighlights·MostBPRorganisatio

4、nsaremakingsignificantandwidereachingchangestotheirorganisationinresponsetostrategicbusinessneeds.Thetrendistoresultsorientedandmorefluidstructures.·Highlycentralisedorganisations,asepitomisedinrolemanagementstyles,haveseentheirday,butthereremainsatendencytoformalisetheworkprocessesthroughtaskalloc

5、ation,procedures,rulesandcontrols.·BPRresultsinanaverage18%reductioninstaff.·Managementareemphasisingthehardertechniquesthatmoreovertlycontrolstaffbehaviour.However,manydogettheirstaffinvolvedinprocessredesign.Manyinmanagement(middlemanagement?)arenotexhibitingtherequiredbehaviour.·BPRandchangemana

6、gementconsultantsarewidelyusedbuttheydonotovertlyinfluencethechoiceofculturechangetechniquesselected.Neitherdostaffhavemuchinfluenceinthechoiceoftechniquesused.·Manyimprovementarebeingrealisedbuttheempowermentofstaffisnotoneofthem.Staffcommitmentappearstobethebiggestconcernandinnovationbystaffislow

7、.Despitethesefindings,respondentsdefinitelybelievetheycanchangetheiremployee'svaluesandbeliefs.Moreimprovementscamewithusingmanychangetechniquesbutmostoccurredwhenarangeofbothhardandsofttechniqueswereused.·