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1、THELABYRINTHSOFINFORMATION‘Ciborrabringshisrichunderstandingofbricolageandphenomenologytotheforeinprovidingfreshinsightsaboutorganizationsandthebuildinganduseofcomplexinfor-mationsystems.Highlyrecommended.’JohnSeelyBrown,formerdirectorXeroxPARC;co-authorofTheSocialLifeo
2、fInformation‘ReadingCiborragives,eventoapersonwhohasbeeninthisIndustryformanyyears,anewvisionofInformationTechnologyanditsimpactonorganizationsandoneveryhumanbeing.’ElserinoPiol,CEO,PinoVentureCapital(FormerVice-ChairmanofOlivetti)‘Ciborrainvitesustoseethroughthesystems
3、,methods,andboxesofstandardorganiza-tionloreintothebuzzing,emotional,andpoliticalimprovisationintoday’snetworkedorganizations.Hedoessotohelpusmakesenseofthecurrentusesofinformationtech-nology.Thebookisboththeoreticallymoreinterestingandmorepracticalthanmostwrit-ingonthe
4、subject.Ciborraisrefreshing,originalandgreatfuntoread.’BoDahlbom,DirectoroftheSwedishResearchInstituteforInformationTechnology‘InformationsystemsarejusttheentrypointforClaudioCiborratotakeusonaridethroughthemythsoforderandrationalitythatpermeatemanagementpracticeanddom-
5、inateourespousedmodeofexistence.Usingpowerfulmetaphorsandtakingarealandmessyworld—asopposedtoanidealisedone—asastartingpoint,hedrawsthecontoursofahigher-levelroadmap.Thisbookisdeeplythreateninganddisturbinginlayingbaresomanyerroneousassumptionsandpractices,butitultimate
6、lybringsahopefulmessage.…amustforthenextgenerationofleaders.’ProfessorRichardNormann,founderofSMGandauthorofReframingBusiness‘Thisisabookabouthowtheuntidypersistswithinhi-techsolutions,andabouthowhumanimprovisationisdynamicallyrelatedtotechnicalsystems.ClaudioCiborrapro
7、-videsuswithacompellinganalysisthatmarriesan“anthropologyofuncertainty”totheunderstandingofinformationsystems.Thisbrilliantbookisatourdeforcethatpropelsinformationsystemsintotheheartofthesocialsciences.’HenriettaL.Moore,ProfessorofSocialAnthropology,LSE‘ClaudioCiborraha
8、samoredetailed,nuanced,andsophisticatedunderstandingofthedynamicsassociatedwithinformationtechnologyintoday’so
