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1、QualityExcellenceforSuppliersofTelecommunicationsForum(QuESTForum)TL9000298/298QualityManagementSystemRequirementsHandbookRelease3.0298/298CopyrightCopyright____2001QualityExcellenceforSuppliersofTelecommunicationsForum298/298Forfurtherinformation,seetheQuESTForumwebsiteat:TL90
2、00isaregisteredtrademarkoftheQualityforExcellenceforSuppliersofTelecommunicationsForum.Sectionsofthisdocumentcontaincopyrightedmaterialfromavarietyofsources;thesesourcesareidentifiedintheBibliographyofthishandbook.Thetexthighlightedintheboxesthroughoutthisdocumentisaverbatimrep
3、roductionofISO9001:2000.298/298ThistextiscopyrightedbytheInternationalOrganizationforStandardization.Notforresale.Nopartofthisstandardmaybecopiedorreproducedinanyform,includinganelectronicretrievalsystem,withoutthepriorwrittenpermissionoftheAmericanNationalStandardsInstitute,In
4、c.,11West42ndStreet,NewYork,NY10036,whichholdsreproductionrightsintheUnitedStates.298/298ApprovedandAdoptedbytheQuESTForumEffectiveMarch31,2001TL9000QualityManagementSystemRequirementsHandbook3.0Ii298/298ForewordForewordTheTL9000QualityManagementSystemRequirementsHandbookwaspre
5、paredinacooperativeeffortbythemembersoftheQualityExcellenceforSuppliersofTelecommunications(QuEST)Forum.FromtheoutsettheQuESTForum’sgoalhasbeentodevelopandmaintainaconsistentsetofqualitysystemrequirementsandmeasurementsthat,whenimplemented,willhelpprovidetelecommunicationscusto
6、merswithfaster,betterandmorecost-effective298/298services.ThisbookcomplementstheTL9000QualityManagementSystemMeasurementsHandbookwithrequirementsthatsupportTelecommunicationsindustryserviceprovidersandtheirsuppliers’commitmenttomeetingtheexpectationsoftheircustomers.TheQuESTFor
7、umispleasedtopresentthisbookinacommonspiritofdelightingourcustomers.GeorgeC.Via,VerizonOlgaStriltschuk,Motorola298/298QuESTForum–ChairmanQuESTForum–ViceChairStevenWelch,SBCBarryD’Amour,NortelNetworksDonPickens,BellSouthJerryCates,CorningWilliamWessman,BostonKarl-HeinzAugenstein
8、,Alcatel298/298CommunicationsGroupMartyLustig,SPRINTMa
