商务英语口语培训教材(二)(打电话).ppt

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1、商务英语口语Editor:郑志磊(Derek)What’sup?It’suptoyou.That’sreallysomething!Everyonethinkofchangingtheworld,butnoonethinkofchanginghimself.Lead-in商务电话MakingCalls1ReceivingCalls2MakingCalls确认电话Isthat01234567?Hello,（isthat）John?自报姓名ThisisJohnfromKeruiGroup.Hello?Thisis

2、Johnspeaking.MakingCalls打错电话Sorry,Imusthavedialedthewrongnumber.I’mterriblysorry.I’vegotthewrongnumber.I’msorry.I’vebeenmis-routedIamlost.I’msorrybutthisisthenumberIwasaskedtoring.告知找谁MayIhaveJack?IwonderifJackisin.May/Could/CanIspeakto/withDr.Smithplease?

3、CouldyoupleaseputKellyonthephone.CouldyouputKellybackon?MakingCalls事情紧急IhavesomethingurgenttoconsultKelly.IneedtogetincontactwithJackrightawayow.Thesituationadmitsofnodelay.CouldIhavehermobilephonenumber?CouldyoutellmewhereIcanreachher?MakingCalls何时回来Cany

4、outellmewhattimehewillbeback?Whendoyouexpecthimback?Whattimedoyouthinkhe’llbefree?Whenisagoodtimetocatchhim?MakingCalls稍后再打来ImustdiscussthematterwithJackhimself.I’llcallbacklater.I’llcallubackonehourlater.MakingCalls告知电话Hello,01234567.Goodmorning.KeruiGoup.

5、Can/MayIhelpyou?Hello,KeruiGoup.HowcanIhelpyou?ReceivingCalls语音信箱Hello.Youhavereached01234567.I’msorryI’munabletoansweryourcallrightnow.Plsleaveyourmessageafterthetone.I’llgetbacktoyouassoonasIcan.ThanksforcallingKeruiGoup,plsdialtheextensionorpress0togetto

6、theoperator.ReceivingCalls请对方稍等Justamoment/second,please.I’llseeifhe’sin.Hangon.I’llgethimforyou./I’llputhimonthephone.Wouldyoumindholdingforaminute.Sheiscomingnow.ReceivingCalls重名WehavetwoKayshere.WhichKaydoyouwanttotalkto?Byanychancedoyouknowherdepartment

7、?Kayofwhichdepartment?ReceivingCalls没有此人Wedon’thaveanySmithworkinghere.I’msorrythereisnobodyherebythatname.Heisnolongeratthiscompany.I’msorry.SmithwastransferredtoourBranchOffice.ReceivingCalls人不在He’sofftoday./He’soffduty/fortheday.I’msorryheisnotintheoffic

8、e/outoftheoffice.He’soutoftown./He’sonabusinesstrip(to/inHongKong).He’soutforlunch.Wouldyouliketotryagainanhourlater.ReceivingCalls不便接电话I’mafraidhe’soccupied/busy/tiedupnow.He’sonanotherlineatthemoment