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1、Ebay实用模板第一：邮件模板售前（1）物品出售中：买家询问物品细节问题关于尺寸一位美国买家告诉你她平时穿US8码的连衣裙，想咨询从你这她应该买哪一个尺码，你回M号比较适合。示例：Hello,seller,IwearUSSize8,couldyougivemesomeadviceonwhichsizeIshouldbuyfromyou?Hello,dearcustomer,sizeMofthisdresswillfityouprettywell.Anyotherquestions,feelfreetoletmeknow.Thanks.关于合并运费当买家一次性购买多件商品
2、时，可能会向你提出合并运费的要求，你可以通过修改并发送电子发票（invoice）的形式，对买家购买的多件商品只收取一次运费。在电子发票发送成功后，及时告知买家运费已合并，让买家直接通过电子发票进行支付。示例：Hello,seller,canyoucombineshippingformeasI’veboughtseveralitemsfromyou?Pls.sendmejustinonepackage,thanks.Hello,dearcustomer,thanksforyourbusiness.Havecombinedtheshippingalreadyandonlyc
3、hargeyoutheshippingfeeonce.YoucanchecktheinvoiceI’vejustsenttoyouandpls.makethepaymentthroughtheinvoicedirectly.Anyotherquestions,feelfreetoletusknow.（2）买家咨询海关关税问题问题：ArethereanyimporttaxesorcustomschargesthatIneedtobeawareofifIpurchasethisandhaveitshippedheretoLouisianaintheUnitedStates?
4、回答：Thankyouforyourinquiry.Iunderstandthatyouareworryingaboutanypossibleextraexpenseforthisitem.Accordingtopastexperience,itdidnotinvolveanyextraexpenseatbuyersideforsimilarsmallorlowcostitems.Pleasedonotmuchworry.However,insomeindividualcases,buyermightneedtotakesomeimporttaxesorcustomsc
5、hargesinimportcountries.Astospecificrates,pleaseconsultyourlocalcustomoffice.Appreciateforyourunderstanding.YoursSincerely,SellerNameorID（3）买家建议其他付款方式问题：Doyouacceptcheckorbanktransfer?IdonothaveaPayPalaccount.回答：Thankyouforyourinquiry.Forsimplifyingtheprocesssake,Isuggestthatyoupaythroug
6、hPayPal.Asyouknow,italwaystakesatleast2-3monthstoclearinternationalchecksothatthedealingandshippingtimewillcosttoomuchtime.PayPalisafaster,easierandsaferpaymentmethod.Itiswidelyusedininternationalonlinebusiness.EvenifyoudonotwanttoregisteraPayPalaccount,youcanstilluseyourcreditcardtogoth
7、roughPayPalcheckoutprocesswithoutanyextrasteps.Hopemyanswerishelpfultoyou.YoursSincerely,SellerNameorID（4）回应买家还价问题：Hello,Icangive100dollars.IsitOK?回答：Thankyouforyourinterestsinmyitem.Perhapswecan’tofferyouthatlowpriceyoubargained.I’msorryforthat.Infactthepricelistedisreas
