check-in课堂教学.ppt

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1、Unit2FrontOffice(1)Check-in武汉市财贸学校程欣2013-05-15Step1Lead-inGuess!Wherearethey?Step1Lead-inRevisionOrdertheprocedureofdoingcheck-in.Welcometheguestandaskingtheguestwhetherhe/shebookedornotLettingtheguestshowtheIDcardorthepassportAskingtheguesttofillinth

2、eregistrationformReceivingthedeposit(押金)fromtheguestandaskingforthewayofpaymentAskingforthedeparturetimeConfirmingthereservationdetailsandgivingbackIDcardorthepassportAskingtheguesttosigntheregistrationformOfferingroomkeyandsendingwishtotheguestTheProc

3、edureofDoingCheck-inWelcometheguestandaskingtheguestwhetherhe/shebookedornotLettingtheguestshowtheIDcardorthepassportAskingtheguesttofillintheregistrationformReceivingthedeposit(押金)fromtheguestandaskingforthewayofpaymentAskingforthedeparturetimeConfirm

4、ingthereservationdetailsandgivingbackIDcardorthepassportAskingtheguesttosigntheregistrationformOfferingroomkeyandsendingwishtotheguestExe1:ChoosetheusefulexpressionsinDialogue1tomatchtheprocedureofdoingcheck-in.Step2DrillsR:Goodevening,sir.MayIhelpyou?

5、G:Goodevening,IamPeterWhite.MywifeandIhavejustarrivedfromShanghai.We’dliketohavearoomatyourhotelfor2nights.R:Welcometoourhotel.Haveyoumadeanyreservation?G:I’mafraidnot.Couldyouarrangearoomwithaking-sizebedandabathforus?R:Waitamomentplease.Oh,room1108is

6、available,whichhasagoodviewofthecity.G:Great,I’lltakeit.Howmuchdoyouchargeforonenight?R:800RMBpernight.G:Ok.R:Pleaseshowmeyourpassportandwouldyoumindgivingustwonamecards?G:Hereyouare.R:Pleasefillinthisregistrationform.G:I’lltakecareofit.R:Thankyou.Mr.W

7、hite.Wouldyoupleasepay2,400RMBasdeposit?G:CouldIpaybycreditcard?R:Certainly,Mr.White.G:Ok.Hereyouare.R:Bytheway,MayIknowyourdeparturetime,Mr.White?G:Er,letmesee,maybe9:30inthemorningthedayaftertomorrow.R:Yes,Mr.White.Youhaveaking-sizebedroomwithbathfro

8、mJune1sttoJune3rdandyourdeparturetimewillbe9:30.AmIright?G:Yes,that’sright.R:Thanks.Mr.White.Herearethekeystoroom1108,it’sonthe11thefloor.Thebellmanwillshowyouupwithyourbaggage.Ihopeyou’llenjoyyourstaywithus.G:Thankyou.That’sverykindofy