【精品】工程管理专业英文文献.doc

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1、LanguageasaResourceinProjectManagement:ACaseStudyandaConceptualFrameworkNunoA.GilAbstract—Thisstudyshedslightonhowprojectmanagerscanuselanguageasaresourceforconiiniinicatingwithlocalconinni-niticsandstakeholdersalike,andprotectthelegitimacyoftheirdecisionsandactions.Theverb

2、alaccountsproducedbyaseniorprojectmanagementteamareexaminedin-depth.TheaccountsaddresstheclaimsraisedbyresidentsaffectedbytheexpansionoftheHeathrowairport.Thecontextforthetalk-in-interactionisoneofconflictinginterests:thepromoterundertakesactionstomitigatetheimpactsofthecon

3、structionworks,butsomeres・identsfeelfrustratedthatthebusinesscangrowattheexpensesoftheirwelfare.Thefindingsrevealthatmanagerstendtoac・knowledgeallclaimsevenwhenperceivingtheylacklegitimacy.Theanalysisofthewordsandphrasingintheconversationalturnsthatformtheaccountsrevealsthr

4、eetones—aring,assertive,andapologetic—thatmanagersuseintentionallytoframelinguisticallytheacknowledgenients.Thestudydiscusseshowthetonesfitwiththeextenttowhich,firstmanagersconsiderthattheclaimsarefactuallycorrect,fair,andpreciseasopposedtounfair,exagger・ated,oropportunisti

5、c;andsecond,managersfindtechnicalorinstitutionalreferencesavailableforconstructingtheaccounts.Italsodiscussestheeffectsofcongruence—orthelackofit—betweenwhatmanagersmeantosayaboutwhattheprojectteamwilldo,whatmanagersactuallysay,howlistenersinterpretwhatwassaid,andwhatthepro

6、jectteamactuallygetsdone.IndexTerms—Coininunication,language^legitimacy^localcom-inunities^projectstakeholder.I.IntroductionPROJECTSaresociotechnicalenterprises,andtechnicalknow-howaloneisinsufficienttobringaprojecttosuccessfulcompletion.Thispremisemakescommunicationskillsc

7、entraltoprojectmanagement,aswellasabehavioralcompetencethatprofessionalassociationsrequireforcertifiedprojectmanagers[36],[52].Communicationhasalsolongdeservedattentionintheprojectmanagementliterature・Gaddis5[27]seminalarticleexhortsprojectmanagerstoinvestinlearningtocom

8、municateadcquatcly.halsonotesthatfranknessandintegrityarckeyfeaturesofcommunicatio