Effective communication(1).ppt

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1、Effectivecommunication有效沟通Whatiscommnunication什么是沟通？Whatiscommunication?Communicationistotalkaboutyourthoughtsandfeelings,andhelpotherpeopletounderstandthemCommunicationistoshareinformationwithothersbyspeaking,writing,movingyourbodyorusingothersignalsCommunicationisakindofabilitybutnottrait.Communic

2、ationistrainable,thetrainingwillbemoreeffectivebeforecandidatesstarttheircareer.乱讲话的孩子Purposeofcommunication沟通的目的1、PerformancecontrolWhatyoushoulddoandwhatyoucannotdo?Howtodoit?Purposeofcommunication喜来登经理Purposeofcommunication2、Motivatestaffinordertoreinforcetheireffectiveness.Purposeofcommunication

3、3、toexpressyoursenseincludingbothpositiveandnegativeones.Purposeofcommunication4.InformationflowBasicproblem,principleandrequirementofcommunicationThebasicproblemofcommunication:mindset(心态)Thebasicprincipleofcommunication:concern(关心)Thebasicrequirementofcommunication:initiative(主动)1、Selfhood（自私）ever

4、ythingshouldbegoodtome2、Ego（自我）Thereisonlymeinthespace3、arrogant（自大）ThethoughtistheanswerBasicproblem----mindset(心态)1、Concernthedifficulty2、ConcernthedemandandinconvenienceBasicPrinciple----concern(关心)温莎城堡Basicrequirement----initiative(主动)Initiativesupportandinitiativereflection主动升为经理时，有没有和别的部门打个招呼，

5、说你看我需要怎么和你配合，问老总我需要再在哪方面努力？SummaryThebasicproblemofcommunication:mindset(心态)Thebasicprincipleofcommunication:concern(关心)Thebasicrequirementofcommunication:initiative(主动)Processofcommunication沟通的过程ProcessofcommunicationSpeaking:CodingMediaListening:DecodingHowtocoding：1、Skill2、Attitude3、Knowledge4、

6、CulturalBackgroundSpeaking:CodingMediaListening:DecodingSpeaking:CodingMediaListening:DecodingFollowMe:ShareonepaperwithyourpartnerSeparateyourhalfintofourpartswiththesamesizePuteachoftheminthemiddleofanyotherChooseonetoexplainALEX’schoiceDistortionWheredistortionhappens?Languageutilize（语言不当），Re

7、cognition（认知），Interruption（干扰），Selectionattention（偏见）。Speaking:CodingMediaListening:DecodingLanguageutilize（语言不当），中关村的死亡年龄健力宝老总：张海“做公司就是把公司做大”“做公司就是把别的公司吞并”底下人：“做公司就是为了赚钱”“做公司就是把别的公司比下去”开会总经理的话要后讲，多