时尚内衣店运营管理手册.doc

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1、专卖店营运管理手册奥丽侬山东办事处2012年01月目录第一章奥丽侬品牌介绍········································第04页一、公司简介············································第04页二、企业价值观·········································第04页三、企业理念············································第05页四、我们倡导························

2、····················第05页五、文化氛围············································第05页六、企业愿景············································第05页七、视觉识别系统········································第05页第二章专卖店管理制度·········································第07页一、专卖店管理架构·······················

3、···············第07页二、专卖店人事管理制度··································第07页（一）考勤管理制度···································第07页（二）假期及请假制度·································第08页（三）辞职、调职与解聘·······························第09页（四）晋升制度·······································第09页第三章专卖店员工商务礼仪

4、······································第11页一、仪容与着装标准·······································第11页1.男同事···············································第11页2.女同事···············································第11页二、服务礼仪·············································第12页三、礼貌用语····

5、·········································第14页第四章专卖店员工标准要求和行为准则···························第15页一、员工标准要求·········································第15页二、行为准则·············································第15页三、首问责任制度·········································第15页第五章专卖店员工守则·······

6、··································第17页第六章专卖店员工职责说明·····································第20页一、店长···············································第20页1、职位目标·········································第20页2、工作职责·········································第20页3、日常工作任务说明·············

7、····················第21页4、店长工作能力（以下有些项目可通过具体数衡量）·····第22页二、店助···············································第22页三、收银员··············································第22页1、素质要求··········································第22页2、日常工作任务说明··································第23页四、店员

8、················································第24页㈠导购代表应具备的认识································第24页1.导购