酒店文职人员（英文简历）HOTEL CLERK.doc

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1、酒店文职人员（英文简历）HOTELCLERK　　　　　　sandylin15/f,tower2,brightchina,building1,beijing.objectivetocontributedevelopedcustomerrelationsandadministrativeskillstoachallenginginahotel.summaryofqualificationsdevelopedinterpersonalskills,havingdealtwithadiversityofclients,professionalsandstaffmembers.detail-andgo

2、al-oriented.functionwellinhigh-stressatmosphere.knowledgeableonbotheecoandapteccomputerssystems.careerhistory1992-presenttheoliverhotel,whitewater,kshotelclerkresolvedguestsneeds.controlledreservationinpututilizingeecocomputersystem.handledincomingcalls.maintaineddailyreportsinvolvingreturnguests，c

3、orporateaccounts,andsuiterentals.inspectedrooms.1988-1991waldenhotel,walton,kshotelclerktrainedpersonnel.handledtelephone,internationalfaxandtelexbookings.maintaineddailyandmonthlyreportstrackingdemandsandguaranteedno-showbilling.utilizedapteccomputerforinputtinggroupbookingandlists.1986-1987walden

4、hotel,walton,kssalesassociateassistedcustomers.maintainedstock.opened/closedshop.trackedbestsellingnovels,andmaderecommendationstocustomers.1983-1985bethelcollege,northnewton,kssecretaryresponsibleforgeneralclericalduties.resolvedinquiries.assistedinlocatingguestspeakers.educationbethanycollege,lin

5、dsborg,ksbachelorofscience;sociology,1983preferencesfurnisheduponrequest.candidatescustomerrelationsandadministrativeskills,essentialinthehotel/hospitalityfield,areemphasizedthroughouttheresume.educationisde-emphasizedbecausecandidatesworkhistoryisstrong.