酒店基本英语对话.ppt

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1、BasicEnglishDialogueForHotelBeConfidentFIRSTTurnUpYourVolumeSECONDToViewThismagiccodeNowwebringyou…BasicEnglishDialogueForHotelYouwilllearnHowtogreetingwelcomeNowletmeshowyouthewaytodoanicedialogue!?askingapologizeIntroducethehotelseviceproductsGreeting/问候Welcome/欢迎Asking/inquiring询问/征询早上好/下午好/晚上好，先

2、生/女士！Goodmorning/afternoon/evening,sir/madam!您好吗，先生？Howareyoutoday,sir?您好吗？Howdoyoudo!最近好吗？Howareyou(doing)?很高兴见到你！Nicetomeet/seeyou!Greeting/问候欢迎观临本餐厅。Welcometoourrestaurant.很高兴再次见到您！We’regladtoseeyouagain.！欢迎光临海阳盛龙建国饭店。WelcometoShenglongJianguoHotel,Haiyang!Welcome/欢迎Asking/inquiring询问/征询可以告诉我您的名字

3、吗？MayIhaveyourname,please?请告诉我您姓名的首字母。Yourinitials,please?请您在这里签字。MayIhaveyoursignaturehere,sir?您需要留口信么？Wouldyouliketoleaveamessage?您能再说一遍么？Ibegyourpardon?您觉得我们的服务怎么样？Whatdoyouthinkofourservice?Asking/inquiring询问/征询能告诉我您的名字/房号么？MayIknowyourname/roomnumber?请问您是哪位？（打电话时用）MayIknowwhomI’mtalkingto?请让我为您

4、服务，夫人。MayIbeof(your)service,madam?先生，我向您推荐xx。MayIrecommendourxxtoyou,sir?xx怎么样？Howaboutaxx?为您预订xx，可以吗？Wouldyoulikemetobookyouaxx?您喜欢坐窗边的位置吗？Wouldyouliketositbythewindow?您来一杯茶吗？Wouldyouliketohaveacupoftea?夫人，您还有什么需要吗？IsthereanythingelseIcandoforyou,madam?2Expressinggoodwishes祝福Answerstogoodwishes对祝愿的

5、回答Expressingthanks致谢Answerstothanks对致谢的回答Apologizing致歉Answerstothanks对致谢的回答Apologizing致歉Answerstoapology对致歉的回答Expressinggoodwishes祝福愿您和我们共度好时光。/祝您入住愉快。Haveapleasantstaywithus,Sir.祝您今天/今晚/周末愉快！Haveaniceday/apleasantevening/agoodweekend!祝您愉快！Enjoyyourstay/day.新年/生日快乐！HappyNewYear/Birthday!圣诞快乐！MerryCh

6、ristmas!新婚快乐！MerryAnswerstogoodwishes对祝愿的回答也祝您愉快！Youtoo,Mr.xx/Ms./Mrs./Miss.也祝您愉快！Thesametoyou,sir/madam.Expressingthanks致谢非常感谢。Thankyouverymuch.谢谢您的光临。Thankyouforcoming.谢谢您的理解。（得到谅解时用）Thankyouforbeingsounderstanding.您真是太好了！谢谢！That’sverykindofyou.Thankyouverymuch.Answerstothanks对致谢的回答不用谢。Youarewelco

7、me.别客气。Withpleasure.乐意为您效劳！Mypleasure.很高兴为您服务，请随时与我们联系。Gladtobeofservice.Pleasefeelfreetocontactusanytime.Apologizing致歉不好意思，打扰一下！Excuseme.真是很抱歉！I’mawfullysorry.请您原谅！Ibegyourpardon.抱歉，打扰一下。（不得不打扰客人时）Ex