IT职业英语 1.2_技术对话.ppt

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1、FirstDayatWork1.2ForwardingyourcallsContentsWhatdoyousaywhenforwardingacall?1Trysolvingthetechnicalproblem2Oralpractice3Tryyourearsandhands(dictation)4单词hardware硬件contact联系consult咨询adapter适配器enhance增强record记录network网络solve解决security安全recognize识别supplier供应商outsourcing外

2、购information信息develop开发provider供应商performance执行product产品analysis分析price价格constraint强制recommend推荐underline加下划线词组holdon不挂断forwardaphonecall转接电话befamiliarwith熟悉recommendsb.dosth.推荐某人做某事meetsb.’sneeds满足某人的需求advisesb.todosth.建议某人做某事haveatalkwithsb.和某人说话thisis…speaking这是…在接

3、电话mindsb.doingsth.介意某人做某事transfersb.转接电话speakwithsb.和某人说话词组whatcanIdoforyou？我能为你做点什么？CanIhelpyou?可以为你效劳吗？putsb.onlineX把某人接到X号线putsb.through接通某人keepsb.doingsth.使某人一直做某事onemoment稍等solveaproblem解决问题devicemanager设备管理器graphicscard显卡controlpanel控制面板sidebox边外框Whatdoyousaywhe

4、nforwardingacall?感谢对我公司产品的兴趣自报家门听取客户的需要验明客户身份建议将电话转到另一部门新客户老客户Announcingthenameofyourcompany/departmentGeneralComputersCorporation.CanIhelpyou?MichaelGeneralComputersTechnicalSupport.WhatcanIdoforyou?MichaelORAdobesystemsMacromedia,Inc.(Incorporated)“Thankyouforyourin

5、terestin…”(forpotentialcustomers)Michael感谢您对我们公司产品的兴趣。Customer可以提供一些关于这种产品及价格的信息吗？CanIgetalistofsuchproductsandpricesfromyou?theinformationabout…(alistof…)CanIget…Thankyouforyourinterestinourproducts.“…yourcustomerIDnumberplease?”(forexistingcustomers)Michael请告诉我您的客户I

6、D号码好吗？Customer我打电话来是因为我的网卡出问题了。Iamcallingbecause…CouldyoutellmeyourcustomerIDnumber?theLANadaptor...isnotworking.CustomerIDnumberGraphiccardSoundcardMichael“MayIforwardyourcallto…”您拨打的是技术支持部。我建议您跟销售部门联系。（我建议您跟我们的硬件支持人员联系。）SalesdepartmentIwouldrecommendyouthat…Iwouldad

7、viseyoutodo…ourhardwaresupportdepartmentMichael我把您的电话转给他们好么？Toforwardyourcallto…May(Shall)Iforwardyourcalltothe…department?ThetechnicalsupportdepartmentTrysolvingtheproblem控制面板→系统→硬件→设备管理器尝试在设备管理器中查找问题TryfindingtheproblemintheDeviceManagerControlPanelSystemHardwareDev

8、iceManagerGoto…Click…Clickthetab…Open…OralpracticeOralpracticeRe-readthetwotelephonedialoguesandfinishtheoralpracticeinPartC