[Robert_I._Sutton]_Good_Boss,_Bad_Boss_How_to_Be_(BookFi.org).pdf

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1、Copyright©2010byRobertI.SuttonAllrightsreserved.ExceptaspermittedundertheU.S.CopyrightActof1976,nopartofthispublicationmaybereproduced,distributed,ortransmittedinanyformorbyanymeans,orstoredinadatabaseorretrievalsystem,withoutthepriorwrittenpermissionofthepublisher.BusinessPlusHachetteBookGroup237P

2、arkAvenueNewYork,NY10017www.HachetteBookGroup.comBusinessPlusisanimprintofGrandCentralPublishing.TheBusinessPlusnameandlogoaretrademarksofHachetteBookGroup,Inc.FirstEdition:September2010eISBN:978-0-446-55847-1ToMarina,foreverysweetlittlethingContentsCopyrightPagePreface:FromAssholestoBossesI.Settin

3、gtheStageChapter1:TheRightMindsetBossesMatterPerformanceandHumanityTheZenoftheBestBossesII.WhattheBestBossesDoChapter2:TakeControlFuelingtheIllusionandRealityofControlDon’tDither—SayYesorNoGetandGiveCreditBlameYourselfChapter3:StrivetoBeWiseSafety,Failure,andLearningForgiveandRememberPsychologicalS

4、afetyandCreativityWisdomandBadAssumptionsFightRightParticipationTrapsDealwithYourAchillesHeelWisdom:APathtoEmpathyandCompassionTheAttitudeofGratitudeChapter4:StarsandRottenApplesWhoAreYourStars?BringontheEnergizersRottenApples:BadIsStrongerThanGoodOtherSmartPeopleTricksTakeaLookintheMirrorChapter5:

5、LinkTalkandActionDon’tBeaCluelessBlabbermouth—OrLetThemRuletheRoostUnderstandtheWorkYouManage—OrGetOutoftheWayEmpathyforCustomersBeRepetitiveandConcreteKeepItSimple,StupidSimpleMetricsSimpleStrategiesDoItandYouWillKnowDoWhatIsRight,NotWhatEveryoneElseDoesHotEmotionsandCoolSolutionsChapter6:Serveasa

6、HumanShieldDon’tWasteTheirTimeDon’tWasteTheirTimeInPraiseofStand-UpMeetingsExternalTimeSuckersIgnoreandDefyIdiocyfromonHighTheArtofCreativeIncompetenceSlay—OratLeastSlow—TheirEnemiesBattleforResourcesTaketheHeatforTheirMistakesTheBetterYourBossandYourOrganization,theLessYouNeedtoShieldPeopleChapter

7、7:Don’tShirktheDirtyWorkPredictabilityUnderstandingControlCompassionDiagnosticQuestionsforDirtyWorkBeware:TheRevengeTrapChapter8:SquelchYourInnerBosshole210TheDamageDoneCausesandCuresfortheCommonBossholeLoo