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1、Chapter02•Competitiveness^Strategy,andProductivity3.(1)(2)(3)(4)(5)(6)(7)WorkerOverheadMaterialTotalMFPWeekOutputCost@$12x40Cost@1.5Cost@$6Cost(2)♦(6)130,0002,8804,3202,7009,9003.03233,6003,3605,0402,82011,2202.99332,2003,3605,0402,76011,1602.89435,4003,8405,7
2、602,88012,4802.84*refertosolvedproblem#2Multifactorproductivitydroppedsteadilyfromahighof3.03toabout2.84.4.a.Before:804-5=16cartsperworkerperhour.After:844-4=21cartsperworkerperhour.b.Before:($10x5=$50)+$40=$90;hence80m$90=.89carts/$l.After:($10x4=$40)+$50=$90
3、;hence84-?$90=.93carts/$1.c.Laborproductivityincreasedby31.25%((21-16)/16).Multifactorproductivityincreasedby4.5%((.93-.89)/.89).*MachineProductivityBefore:80m40=2carts/$l・After:84-r50=1.68carts/$l.Productivityincreasedby-16%((1.68-2)/2)Chapter03・ProductandSer
4、viceDesign6.StepsforMakingCashWithdrawalfromanATM1•InsertCard:MagneticStripShouldbeFacingDown2.WatchScreenforInstructions3.SelectTransactionOptions:1)Deposit2)Withdrawal3)Transfer4)Other4.EnterInformation:1)PINNumber1)SelectaTransactionandAccount2)EnterAmounto
5、fTransaction2.Deposit/Withdrawal:1)Deposit一placeinanenvelope(whichyou'llfindnearorintheATM)andinsertitintothedepositslot2)Withdrawal—liftthe"WithdrawalDoor/9beingcarefultoremoveallcash6・Removecardandreceipt(whichservesasthetransactionrecord)8.TechnicalRequirem
6、entsCustomerRequirementsIngredientsHandlingPreparationTasteVVAppearanceVVVTexture/consistencyVVChapter04・StrategicCapacityPlanningforProductsandServices2.EfficiencyActualoutput^Q%ElfectivecapacityActualoutput=.8(Effectivecapacity)Effectivecapacity=・5(Designcap
7、acity)Actualoutput=(.5)(.8)(Effectivecapacity)Actualoutput=(.4)(Designcapacity)Actualoutput=8jobsUtilization=.4Utilization=ActualoutputDesigncapacityc_•Actualoutput8“•(DesignCapacity=£=—=2()lobsEffectivecapacity.410.a.Given:10hrs.or600min.ofoperatingtimeperday
8、.250daysx600min.二150Q00min.peryearoperatingtime.A186,000-150,000208,000150,000122,000150,000=1.24«2machine=1.38«2machine=.81»1machineTotalprocessingtimebymachineProductABc148,00064
