《运营管理》-课后习题答案

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1、Chapter02-Competitiveness,Strategy,andProductivity3.(1)(2)(3)(4)(5)(6)(7)WeekOutputWorkerCost@$12x40OverheadCost@1.5MaterialCost@$6TotalCostMFP(2)¸(6)130,0002,8804,3202,7009,9003.03233,6003,3605,0402,82011,2202.99332,2003,3605,0402,76011,1602.89435,4003,8405

2、,7602,88012,4802.84*refertosolvedproblem#2Multifactorproductivitydroppedsteadilyfromahighof3.03toabout2.84.4.a.Before:80¸5=16cartsperworkerperhour.After:84¸4=21cartsperworkerperhour.b.Before:($10x5=$50)+$40=$90;hence80÷$90=.89carts/$1.After:($10x4=$40)+$50=$

3、90;hence84÷$90=.93carts/$1.c.Laborproductivityincreasedby31.25%((21-16)/16).Multifactorproductivityincreasedby4.5%((.93-.89)/.89).*MachineProductivityBefore:80÷40=2carts/$1.After:84÷50=1.68carts/$1.Productivityincreasedby-16%((1.68-2)/2)Chapter03-ProductandS

4、erviceDesign6.StepsforMakingCashWithdrawalfromanATM1.InsertCard:MagneticStripShouldbeFacingDown2.WatchScreenforInstructions3.SelectTransactionOptions:1)Deposit2)Withdrawal3)Transfer4)Other4.EnterInformation:1)PINNumber..2)SelectaTransactionandAccount3)EnterA

5、mountofTransaction5.Deposit/Withdrawal:1)Deposit—placeinanenvelope(whichyou’llfindnearorintheATM)andinsertitintothedepositslot2)Withdrawal—liftthe“WithdrawalDoor,”beingcarefultoremoveallcash6.Removecardandreceipt(whichservesasthetransactionrecord)8.Technical

6、RequirementsIngredientsHandlingPreparationCustomerRequirementsTaste√√Appearance√√√Texture/consistency√√Chapter04-StrategicCapacityPlanningforProductsandServices2.Actualoutput=.8(Effectivecapacity)Effectivecapacity=.5(Designcapacity)Actualoutput=(.5)(.8)(Effe

7、ctivecapacity)Actualoutput=(.4)(Designcapacity)Actualoutput=8jobsUtilization=.410.a.Given:10hrs.or600min.ofoperatingtimeperday.250daysx600min.=150,000min.peryearoperatingtime...TotalprocessingtimebymachineProductABC148,00064,00032,000248,00048,00036,000330,0

8、0036,00024,000460,00060,00030,000Total186,000208,000122,000Youwouldhavetobuytwo“A”machinesatatotalcostof$80,000,ortwo“B”machinesatatotalcostof$60,000,orone“C”machineat$80,000.b.Totalcostforeacht