香格里拉餐饮(宴会部)标准工作程序(英文原版)

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1、DEPARTMENT:BanquetJOBTITLE:ServiceAssociateTASKNO:SOPBQT001TASK:ReadytobeondutyEQUIPMENTREQUIRED:Keys,checklistWHATTODOHOWTODOITWHYReadytobeonduty.-Staffmustbeontimetocometoworkwithsmile,cleanuniformandwellgroomed.-Hotel'sstandard.PREPAREDBY:APPROVEDBY:DESIGNATIONServiceManager

2、SIGNATURE/DATEDESIGNATIONGeneralManagerSIGNATURE/DATEDEPARTMENT:BanquetJOBTITLE:TeamLeaderTASKNO:SOPBQT002

3、TASK:HowtoopenafunctionroomEQUIPMENTREQUIRED:Functionroomkey,openingcheckinglistWHATTODOHOWTODOITWHYAllmustbereadyforservice30minutespriortothefunctionsstart.-Checkthesetu

4、pofthetabletopandreadinessoftheutensilsintheServiceStation.-Ensurethatallofthepreparationisdoneintime.-Arrangetheappropriateassignmentstothestaff.・Getitrightthefirsttimeandeverysingletimewillhelptomakeourguestfunctionenjoyable,thiswillpleasethem.-Todelightourcustomersbybeinghel

5、pfulisasignofcourteousservice.-PlanningtoensurethefunctioncanbesuccessfulispartofourprofessionalserviceandofShangri-Lacare.PREPAREDBY;APPROVEDBY:DESIGNATIONServiceManagerSIGNATURE/DATEDESIGNATIONGeneralManagerSIGNATURE/DATEDEPARTMENT:BanquetJOBTITLE:ServiceAssociateTASKNO:SOPBQ

6、T003TASK:HowtoopenanbarEQUIPMENTREQUIRED:Table,skirting,tableclothWHATTODOHOWTODOITWHYSetthebartable.Setglasswareontable.Setliquors.-Setthebartablewithskirting.*Tablemustbeingoodconditionandbalance.*Tableclothandskirtingmustbewellpressedwithoutanystainandholes.-Settheglasswarea

7、ccordingtothetypesofbeverageordered.-Allglasswaremustbefreeofspotsandnochip.-Ensuresufficientglassware.-Arrangetheliquorindescendingorderintermofbottleheightwiththetallestbottleinthemiddle.-Allbottlesmustbefull.-Allbottlesmustbecleanwithoutanystain.-Showourstandardswhichwillple

8、aseourguest.-Showwecareforourguests.-Showourstandardsandtodelightourguests.-Showourhonesty.PREPAREDBY:APPROVEDBY:DESIGNATIONSIGNATURE/DATEServiceManagerDESIGNATIONGeneralManagerSIGNATURE/DATEDEPARTMENT:BanquetJOBTITLE:TeamLeaderTASKNO:SOPBQT004TASK:DailyBriefingEQUIPMENTREQUIRE

9、D:Whiteboardandbriefingbook.WHATTODOHOWTODOITWHYDailyb