酒店英语考试+答案

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1、2014年大连日航饭店英语一二级考试试题(考试时间08:30-10:00)姓名（中文）：部门：员工号：一．选出最符合的答案填入括号内（5道题，每题2分；总计10分）1.Q:Hello,I’mcallingtoconfirmmyroomreservation.MynameisJaneSmith.(D)A.Whereareyoucallingfrom?B.Ofcourse,madam.C.Sorry,thereisnoroomavailable,madam.D.What’syourroomnumber,madam?2.A:Goodmornin

2、g.CanIhelpyou?B:Yes.Iwanttostayhereonemorenight.Q:Whatdoweknowabouttheman?(A)A.Hewantstoextendhisstay.B.Heischeckingin.C.Heischeckingout.D.Heisgettingsomeinformation.3.Sorrysir.Thisweekendhappenstobeourlongnationalholidayandweareallbookedup.(D)A.Theladywantsaroombuttherei

3、sn’toneavailable.B.Weekendsarebaddaystobookaroom.C.Themanwantstospendhislongholidayinthishotel.D.Themanwasnotsuccessfulinmakingaroomreservation.4.W:I’dliketothankyouformyenjoyablestayinthishotel. M:It’sbeenourpleasuretohaveyouwithus,Mrs.Smith. Q:Whatcanweconcludefromthisc

4、onversation?(C)A.Mrs.Smithhadapleasantstaywiththeman. B.Mrs.Smithhasstayedinthishotelforalongtime. C.Mrs.Smithhashadagoodtimeinthishotel. D.ThemanisgladtoseeMrs.Smithgo.5.__C__inourcheck-inproceduressincethenewmanagertookover. A.TherearechangesB.ChangeshavebeenthereC.Ther

5、ehavebeenchangesD.WehavechangesA:1.ChambermaidC2.ReceptionistA3.RoomServicewaitressD4.ChiefcashierB5.PlumberE二.请将A&B框内相对应的内容连线。（每词1分，总计5分）B:A.FrontOfficeDepartmentB.FinanceDepartmentC.HousekeepingDepartmentD.FoodandBeverageDepartmentE.MaintenanceDepartment三．选择正确的单词填入括号内。（

6、每词1.5分，总计45分；单词拼写错误不得分。）1.Oneofmanytelephonelinesinahotelwhichallhavedifferentnumbers.（Extension）2.acollectionofinformationkeptatthefrontdeskforfrontdeskagenttouseinrespondingtoguestrequests.（Info-directory）3.Somethingthatisdonetomakesurethatearlieractionshavebeensuccessf

7、uloreffective.（Follow-up）4.Anofficialrecordedorwrittenrecordofsomething.（Logbook）5.Ashortofficialnotetoanotherpersoninthesamecompanyororganization.(Memo)6.Aroomfromwhichaguestisexpectedtocheckoutonagivendaywhohasnotyetdoneso.(dueout)7.Thedescriptionoftheroomaboutitsoccupa

8、ncyanditscondition.(roomstatus)8.Performingnecessaryhousework,suchascleaning,changingbeds,laundr