IT英语教材.2技术对话

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1、FirstDayatWork1.2ForwardingyourcallsContentsWhatdoyousaywhenforwardingacall?1Trysolvingthetechnicalproblem2Oralpractice3Tryyourearsandhands(dictation)4Whatdoyousaywhenforwardingacall?感谢对我公司产品的兴趣自报家门听取客户的需要验明客户身份建议将电话转到另一部门新客户老客户Announcingthenameofyourcompany/departmentGeneralComputersCor

2、poration.CanIhelpyou?MichaelGeneralComputersTechnicalSupport.WhatcanIdoforyou?MichaelORAdobesystemsMacromedia,Inc.“Thankyouforyourinterestin…”(forpotentialcustomers)Michael感谢您对我们公司产品的兴趣。Customer可以提供一些关于这种产品及价格的信息吗？CanIgetalistofsuchproductsandpricesfromyou?theinformationabout…(alistof…)C

3、anIget…Thankyouforyourinterestinourproducts.“…yourcustomerIDnumberplease?”(forexistingcustomers)Michael请告诉我您的客户ID号码好吗？Customer我打电话来是因为我的网卡出问题了。Iamcallingbecause…CouldyoutellmeyourcustomerIDnumber?theLANadaptor...isnotworking.CustomerIDnumberGraphiccardSoundcardMichael“MayIforwardyourcall

4、to…”您拨打的是技术支持部。我建议您跟销售部门联系。（我建议您跟我们的硬件支持人员联系。）SalesdepartmentIwouldrecommendyouthat…Iwouldadviseyoutodo…ourhardwaresupportdepartmentMichael我把您的电话转给他们好么？Toforwardyourcallto…May(Shall)Iforwardyourcalltothe…department?ThetechnicalsupportdepartmentTrysolvingtheproblem控制面板→系统→硬件→设备管理器尝试在设备管理器

5、中查找问题TryfindingtheproblemintheDeviceManagerControlPanelSystemHardwareDeviceManagerGoto…Click…Clickthetab…Open…OralpracticeOralpracticeRe-readthetwotelephonedialoguesandfinishtheoralpracticeinPartCwithyourpartner.Telecommunicationcompany电信公司Softwareoutsourcing软件外包DictationADictationAWhatc

6、anIdoforyouforquiteawhilebegyourpardonnotfamiliarwithdidIdosomethingwrongIamafraidspecialiststaffnotatallThankyouChecktheanswerDictationBDictationBCanIhelpyou?whoiscallingIBMOnemomentdiscussaprojectplanLineThreeputyouthroughChecktheanswerSummaryAnnouncingthenameofyourcompany/department1“

7、…yourcustomerIDnumberplease?3“MayIforwardyourcallto…?”42Thankyouforyourinterestin…Trysolvingthetechnicalproblem5THEEND策划：张宏岩张翼制作人员：大连东软信息学院英语系：张翼杨毅李国际李黎杨晓轩孙建军审校：王慧玉