《商务英语对话剧本》PPT课件

《《商务英语对话剧本》PPT课件》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、IndexWarm-upA:Excuseme,butcouldyougivemesomechange?B:Letmesee.AredimesandquartersOK?A:Iwanttomakealongdistancephonecall.B:Thenyou'llneedsmallchange.A:Hello.CanIspeaktoYolanda,please?B:Holdon,please.A:Thankyou.B:Sorry,butshe'sout.A:WouldyoutellherTomGraycalled?B:I'dbegladto.12A:Hello!

2、B:Hello!A:Goodmorning!B:Goodmorning!A:Goodafternoon!B:Goodafternoon!Thereisawill,thereisaway!A:howareyou?B:I’mfine.Thankyou,andyou?A:fine,thankyou.A:howareyouthismorning?B:fine.Thanks.Howaboutyou?A:I’mfine,too.Thankyou.34Practicemakesperfect!WhatcanIdoforyou?WelcometoChina.Wouldyouli

3、keacupoftea?Thatsuitlooksverygoodonyou.Whatwouldyouliketoeat?Wouldyouliketoleaveamessage?Mypleasure.Simplebutelegant!Pronunciationc^aeHotahotdayIfeelhotBustakeabusloveyoudidit!AntBatCanaryDuckElephantFrogGorillaHippoIguanaJaguarKangarooLionMonkeynarwhalOwlPenguinQuailraccoonSquirrelT

4、igerUmbrellabirdVultureWhaleFoxYakZebraLietomeIrequestmyclientremainsalientIdonothavemuchfaithinwordsmyselfStatisticsspeakthateverypeopletell3liesfora10-minutesconversationmass-destructionweaponsResponseChurchEyebrowMicro-expressionTargetScornComeintoanendShameContemptUniversalSuicid

5、e-bomber商务英语若干场景问候与介绍GreetingsandIntroduction机场迎接Attheairport入住酒店Atthehotel请客送礼Atarestaurant&giftsgiving电话预约makinganappointment购物shopping会议桌Discussionsinthemeeting观光送别sight-seeing&departureTips1商务见面礼仪介绍:同一性别：JuniortoSenior；职位低to职位高；本国人to外国人身体语言：握手、拥抱、点头、招手原则上女士、长者、大人物应先伸出手表示友善，另一方面此时

6、才可以伸手互握，时间以一秒钟左右为原则。递上名片:递接名片时最好用双手，名片的正面应朝着对方；接过对方的名片后应致谢。Tips2商务礼仪闲聊smalltalk安全的话题：天气，工作经验，旅游，对城市的印象，共同的熟人避免涉及隐私的话题：收入、婚姻状态、年龄避免宗教和政治方面有争议的话题Tips3接机礼仪时间很重要备有贵宾的照片掌握前往机场的时间，务必要在飞机抵达前先到达机场Thefirstimpressionisforemost表示欢迎：youarewarmlywelcometoourcity问候：howwasyourtrip?西方人在初次见面时的礼节习惯是拥抱

7、．吻颊，应坦然接受，大方应对1.机位预约、确认篇依据贵宾搭乘的飞机班次，预先电询航空公司该班飞机是否准时或延迟，乘客名单中是否包括该位贵宾，他是否已坐上此班飞机等事项。接待人员应先行以海报纸明显写出贵宾姓名，粘好双面胶，在确定该班飞机已抵达，便可由接待人员拿着，以提醒贵宾的注意。2.入境英语入境他国检验护照时，移民官的询问3.行李遗失旅客用简单而清楚的英语，向工作人员描述本身行李特色Tip4餐桌礼仪吃西餐最讲究3M：menu，mood，manner邀请人要讲清就餐的目的委婉回绝：Iloveto.ButIhaveanotherappointment.MayItak

8、earaincheck?