绩效管理（双语）张艳-绩效管理

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1、Chapterl:PerformanceManagementinContext1>DefinitionofPM:Performancemanagementisacontinuousprocessofidentifying,measuring,anddevelopingtheperformaneeofindividualsandteamsandaligningperformaneewiththestrategicgoalsoftheorganization.(识别、衡量、开发、校准)2、PMisNOTP

2、A(PerformaneeAppraisal)绩效管理不是绩效考核*PM:Strategicbusinessconsiderations企业的战略思考Ongoingfeedback持续反馈Soemployeecanimproveperformanee员工可以改善表现Drivenbylinemanager由直接管理者执行PA:Assessemployeesstrengths&weaknesses评估员工的优势与弱势Onceayear一年一次Lacksongoingfeedback没有持续反馈Driven

3、byHR由HR执行3、ReturnsandtheirdependencyonPMSystemReturns报酬的类型DegreeofDependency对绩效管理体系的依赖程度CostofLivingAdjustment生活成本调薪IncomeProtection收入保障Work/LifeFocus工作和生活的半衡Allowances补贴RelationalReturns关系报酬BasePay基本薪资ContingentPay绩效力口薪Short-termIncentives短期奖励Long-term

4、Incentives长期奖励Low低Low低Moderate中等Moderate中等Moderate中等Moderate中等High高High高High高4、Disadvantages/DangersofapoorlyimplementedPMSystemForEmployees:Useoffalseormisleadinginformation使用错误的或者带有误导性的信息Loweredself-esteem损失员工的自尊心Damagedrelationships损害人际关系Employeejobb

5、urnoutandjobdissatisfaction员工产生工作倦怠感，工作满意度降低ForManagers:Increasedturnover增加人员流动率Decreasedmotivationtoperform削弱完成工作任务的动力Unjust讦ieddemandsonmanagers'andemployees'resources对管理层和员工资源产生不合理的需求Varyingandunfairstandardsandratings绩效评价标准和评价结果不稳定、不公平Fororganizatio

6、n:Wastedtimeandmoney浪费时间和金钱Increasedriskoflitigation增加遭遇诉讼的风险Emergingbiases产生偏见Unclearratingssystem绩效评价等级体系不清晰5、PurposesofPMSystemsStrategicPurpose:Linktheorganization'sgoalswithindividualgoals战略目的将组织目标与个人目标联系起來Communicatemostcrucialbusinessstrategicini

7、tiatives告诉员工企业最重要的战略计划AdministrativePurpose:Providevalidandusefulinformationformakingdecision®re:管理目的Salaryadjustments薪资调整、Promotions晋升Employeeretentionortermination留用员工或者解除劳动合同Recognitionofsuperiorindividualperformance认可个人绩效优秀的员工Identificationofpoorper

8、formers辨别绩效较差的员工Layoffs解雇、Meritincreases绩效加薪InformationalPurpose:Communicatetoemployees:信息传递目的Expectations、Whatisimportant、Howtheyaredoing、HowtoimproveDevelopmentalPurpose:Performancefeedback/coaching绩效反馈/指导开发目的Ideratificationofi