商务英语会话Unit1IITelephone

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1、BusinessEnglishConversation商务英语会话Unit1EstablishingRelationshipII.TelephoneEtiquetteLearningObjectivesunderstandtelephoneetiquettecomprehendandusebasicvocabularyandexpressionsusedintelephoneconversationImportant&DifficultPointstelephoneetiquetteexpressionsandpatternsusedinatelephonecon

2、versationTeachingProceduresStep1Warming-upPracticeStep2CursoryRevisionStep3Presentation&ComprehensionStep4Imitation&PracticeStep5SummarizingontheKeyPointsStep6FurtherDevelopmentStep7ConsolidationPracticeStep8Comment&AssignmentWarming-upPractice1)Howmanywayscanapotentialcustomercontact

3、you?Whatarethey?2)Whatabouttheiradvantagesanddisadvantagesrespectively?CursoryrevisionWhatwouldyousayinthefollowingsituations?Whenyouanswerthephone?Whenyoudialthewrongnumber?Whenthepersonisnotavailable?Whenyouwantsomeonetoanswerthephone?Whenyouareexpectedtowritedownaphonenumber?Presen

4、tation&ComprehensionListentotheexampleofreceivingabusinessphone,trytofillintheblanksaccordingtoit.A:Goodmorning.SunshineCompany.___________?B:Goodmorning.CouldIspeaktoMiss.Zhang?A:I’mafraid…atthemoment.______________?B:Yes.Thisis_____________,when___________?A:…Doyou____________?B:Ifs

5、he…--havehercallme.______,I’ll______A:Couldyou_______________?B:That’s_______________.A:_____________.Andyournumber,please?B:______________A:I'llbesuretogiveherthemessage.…Imitation&PracticeSummarizingontheKeyPointsCouldIspeaktoMr.Huangoftheexportdepartment,please?I’dliketospeaktoMr.p

6、arley.HaveIthepleasureofaddressingMr.Chris?Hello.Thisistomhere.MayifhaveawordwithGrace.AskingtospeakwithsomeoneUsefulexpressionsSummarizingontheKeyPointsI’msorry，buthe’sonanotherlinenow.Wouldyoucaretohold？I’mafraidshe’llbefullyengagedthen,buthowabouttomorrowafternoon?Doesthatsuityou?C

7、onnectingsomeoneUsefulexpressionsSummarizingontheKeyPointsArethereanymessagesIcangivehim?Doyouwanttoleaveamessage?CanItakeamessage?Anymessageforhim?LeavingmessageUsefulexpressionsFurtherDevelopmentWorkingroupstoimitatetheconversationsinthevideo.AnsweringtelephonecallConsolidationPract

8、iceRo