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ID:43703012
大小:1.16 MB
页数:22页
时间:2019-10-13
《商务英语会话Unit1IITelephone》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、BusinessEnglishConversation商务英语会话Unit1EstablishingRelationshipII.TelephoneEtiquetteLearningObjectivesunderstandtelephoneetiquettecomprehendandusebasicvocabularyandexpressionsusedintelephoneconversationImportant&DifficultPointstelephoneetiquetteexpressionsandpatternsusedinatelephonecon
2、versationTeachingProceduresStep1Warming-upPracticeStep2CursoryRevisionStep3Presentation&ComprehensionStep4Imitation&PracticeStep5SummarizingontheKeyPointsStep6FurtherDevelopmentStep7ConsolidationPracticeStep8Comment&AssignmentWarming-upPractice1)Howmanywayscanapotentialcustomercontact
3、you?Whatarethey?2)Whatabouttheiradvantagesanddisadvantagesrespectively?CursoryrevisionWhatwouldyousayinthefollowingsituations?Whenyouanswerthephone?Whenyoudialthewrongnumber?Whenthepersonisnotavailable?Whenyouwantsomeonetoanswerthephone?Whenyouareexpectedtowritedownaphonenumber?Presen
4、tation&ComprehensionListentotheexampleofreceivingabusinessphone,trytofillintheblanksaccordingtoit.A:Goodmorning.SunshineCompany.___________?B:Goodmorning.CouldIspeaktoMiss.Zhang?A:I’mafraid…atthemoment.______________?B:Yes.Thisis_____________,when___________?A:…Doyou____________?B:Ifs
5、he…--havehercallme.______,I’ll______A:Couldyou_______________?B:That’s_______________.A:_____________.Andyournumber,please?B:______________A:I'llbesuretogiveherthemessage.…Imitation&PracticeSummarizingontheKeyPointsCouldIspeaktoMr.Huangoftheexportdepartment,please?I’dliketospeaktoMr.p
6、arley.HaveIthepleasureofaddressingMr.Chris?Hello.Thisistomhere.MayifhaveawordwithGrace.AskingtospeakwithsomeoneUsefulexpressionsSummarizingontheKeyPointsI’msorry,buthe’sonanotherlinenow.Wouldyoucaretohold?I’mafraidshe’llbefullyengagedthen,buthowabouttomorrowafternoon?Doesthatsuityou?C
7、onnectingsomeoneUsefulexpressionsSummarizingontheKeyPointsArethereanymessagesIcangivehim?Doyouwanttoleaveamessage?CanItakeamessage?Anymessageforhim?LeavingmessageUsefulexpressionsFurtherDevelopmentWorkingroupstoimitatetheconversationsinthevideo.AnsweringtelephonecallConsolidationPract
8、iceRo
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