河南省卢氏县2017高考英语一轮复习完形填空选练1

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1、河南卢氏县2017高考英语完形填空一轮选练完形填空。阅读下面短文，掌握其大意，然后从各题所给的四个选项（A.B、C和D）中选出授佳选项。Doyourememberlastsummer,whenangrytravelerswereurgingthegovernmenttodosomethingaboutairlinecustomerservice?Airlincs1_toimprove,andtheyadopted(采用)nowstandardsjustbeforeChristmas.2_asanothersummernears,pientyof3_travelersdon'

2、tseemuchimprovementincustomer4_overall•Thismonth,theDepartmentofTransportation"s(DOT)officewi11publishitsfirstcritical5_onwhetherairlinesare6_theirpromises.Onesurvey(调查)suggestsproblems:thermmberof7_totheDOTaboutthetop10airlinesinthefirst8_rose89%fromayearago.Hitlastsummerbypassengercompla

3、intsandthethreat(威慑)ofconsumer-protectionlawsbythe9_,14airlinesj_0_toadoptasetofbasiccustomer-servicestandardscalledCustomersFirst.The“12promises”topassengerswereintroduced1Jamajorefforttoimproveservice.Sincethen,airlineshavebeenredesigningwebsites,retrainingemployeesandupgradingtechnology

4、.Recently,DOTinspectorgeneralKennethMead,atMcCain"srequest,sent20examinerstoairportsto12_whethereachairlineisdoingwhatitpromised・Meadwarnstravelersshouldn"t13_toomuch.MostofthepromisesareMbettercommunicationwithcustomers,notproblemswithflights•uPassengersshouldshowmoreunderstandin£toairlin

5、esabouttheir15tobetterairservice.”SpokeswomanShellySassonsays.“Andwhen16aremade,ittakesalongtimeforthemtobenoticed,”shesays.Now,theeffortsmaybeworking.Duringthefirstquarter,Deltahadthesecond-lowestrateofcomplaintsamongtheH_10carriers.18_,itsrate,alongwithothercarriers',isupfromlastyear.McC

6、ainandotherlawmakerssaytheremaybea19topassnewconsumer-protection20•()1.A.promisedB.managedC.hopedD.refused()2.A.SoB.ButD.Even()7.A・problems()8・A.quarterexperiencedC.tiredopinionc.serviceinfomuitionc.doubtmakingc.givingC.Merely()3.A.skilledB.()4.A.flightB.()5.A.newsB.()6.A・honoringB.C.passe

7、ngersD.puzzledD.travelD.articleD.improvingB.travelersD.complaintsB