英语导游教程课后答案

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1、Unit121.Patriotism,observanceandintegrity,service,workindependently,Englishproficiencyetc·2.Abilitynotonlytopinpointthesitessuchastouristattractions，hotels，andrestaurantsonthewaybutalsolocatenearbytouristattractionsincasetheguestsneedtobreakupthemonotonyoftherout

2、inetrip.3humorcanhelptosetthekeynoteofthegroup.Knowwellwhenandhowtousehumor.Humorcanenergizeandmotivatethegueststohavemorerelaxingexperience.itisapowerfulstrategyfordiffusingtensesituations6.Tourguidecomrrronlyworkslonghoursandthejobisdemanding,doingalotoftalking

3、,walkingandotherphysicalthings.Sohe/shemustbeingoodhealtharoenergetic.7.takeonchallenges.apositiveattitudetowarddifficulttasksBewillingtoadmitmistakesinitiativelv.8.Byembracingapositiveandpersistentattitude，youwillbeabletoovercomealltheproblemsyouconfront.9.tourg

4、uidesarenotlivenanysalary.10sacrificetimeawayfromhomeanddisintegratewhateversociallifeyouhavewhenyou’reouttouring四1richhistoryandculture2takingmeasuretorefrainpotentialdangerfromoccurring3winthetrustandconfidenceoftheelients4providinghigh-qualityserviceforthegues

5、ts5economicdownturns,politicalupheaval,epidemicetc6commissionandtipsofeachgroup7requiresacombinationofcompetences8fineprofessionalknowledge9diversityofreligiousbeliefandindividualdifferences10beinrespectforallrelatedstaffUnit2四1hasathoroughfamiliaritywiththegeogr

6、aphy,historyofacertainarea2aguideworksattheforefrontofthetravelindustry3whenacomplaintoradissatisfactionofthearrivaloftheguests5providestheguestswithapersonalizedsightseeingexperience6leadbeingpenalizedordeductedmerits7makingtimelyandthoughtfuldecisions9followthe

7、guidelinesforday-to-daytourmanagement10wouldpossiblyjeopardizeyourhealthUnit3四1.Shapethefirstimpressiononthetravelagency2.Greetandmeetusatwharffromfarawayinperson3.Confirmthenamelistupontheguests’arrival4.winningtheconfidenceandrespectofyourguests5.anaffirmativen

8、odandevecontact6.incaseanydamageorlostoccur7.Gettingthinsdoneeffectivelyandprofessionally8.Goesforalongway9.forlocatingyourgrouppromptly10.thenumberoftheguests