丽思卡尔顿服务理念培训

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1、ServiceValue#1服务信念#1IbuildstrongrelationshipsandcreateRitz-Carltonguestsforlife.我与他人建立良好的关系并为Ritz-Carlton创造终生客人。Clue:One-on-onerelationships一对一的宾客关系ServiceValue#2服务信念#2Iamalwaysresponsivetotheexpressedandunexpressedwishesandneedsofourguests.我能及时对客人表达和未表达的愿望和需求作出反应。Clue:Tw

2、o,guestwishescometrue二，顾客愿望得以实现ServiceValue#3服务信念#3Iamempoweredtocreateunique,memorableandpersonalexperiencesforourguests.我得到授权来为我们的客人提供独特、难忘和个人化的体验。Clue:Three,setyourpowerfree三，权利行使自由ServiceValue#4服务信念#4IunderstandmyroleinachievingtheKeySuccessFactors,embracingCommunityF

3、ootprintsandcreatingTheRitz-CarltonMystique.我能及时对客人表达和未表达的Clue:IamthekeytoTheRitz-CarltonMystique      四，我是丽思卡尔顿成功秘诀的关键ServiceValue#5服务信念#5IcontinuouslyseekopportunitiestoinnovateandimproveTheRitz-Carltonexperience.我不断寻找机会去改革和改进我们提供给客人的Ritz-Carlton体验。Clue:HighFive,Innova

4、tionisAlive五，坚持不断创新ServiceValue#6服务信念#6Iownandimmediatelyresolveguestproblems.我为客人所遇到的问题负责并立刻解决。Clue:Six,Iamwillingtofix六，我致力于解决问题ServiceValue#7服务信念#7Icreateaworkenvironmentofteamworkandlateralservicesothattheneedsofourguestsandeachotheraremet.我致力于创造团队合作和互相支持的工作环境以满足客人和同事

5、的需求。Clue:Seven,ourteamworkmakesitheaven七，伟大的团队精神ServiceValue#8服务信念#8Ihavetheopportunitytocontinuouslylearnandgrow.我有不断学习和成长的机会。Clue:Eight,Ishapemyfate八，我的前途，我创造ServiceValue#9服务信念#9Iaminvolvedintheplanningoftheworkthataffectsme.我参与制定与我相关的工作计划。Clue:Nine,Iplanwhatismine九，我

6、对自己的工作计划负责ServiceValue#10服务信念#10Iamproudofmyprofessionalappearance,languageandbehavior.我为自己的专业形象、语言和行为而自豪。Clue:Ilookandactlikeaperfect10十，我致力于创造完美的表现ServiceValue#11服务信念#11Iprotecttheprivacyandsecurityofourguests,myfellowemployeesandthecompany’sconfidentialinformationandas

7、sets.我致力于保护客人、同事和公司的机密信息和财产的隐私和安全。Clue:Informationshouldremain1-on-1十一，信息资料严格保密xServiceValue#12服务信念#12Iamresponsibleforuncompromisinglevelsofcleanlinessandcreatingasafeandaccident-freeenvironment.我有责任坚持清洁标准并创造安全无事故的环境。Clue:1pieceoftrashcanlead(to)2accidents十二，一点垃圾也可以导致重大事

8、故