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ID:42096591
大小:2.90 MB
页数:35页
时间:2019-09-08
《案例:英国石油公司的知识管理实践和经验》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、KnowledgeManagement……inpursuitofexcellencechris.collison@bp.comgeoff.parcell@bp.comWhatwe’llcoverAnintroductiontoBP’sknowledgemanagementframework,toolsandprocessesApracticalexperimentwhichwecanallparticipateinHowBPisembeddingknowledgemanagementprinciplesintoitscoreprocessesAwordf
2、romoursponsor…“Mostactivitiesortasksarenotonetimeevents.Ourphilosophyisfairlysimple:Everytimewedosomethingagain,weshoulddoitbetterthanthelasttime.”SirJohnBrowneCEO,BP“Anyoneintheorganisationwhoisnotdirectlyaccountableformakingaprofitshouldbeinvolvedincreatinganddistributingknowled
3、gethatthecompanycanusetomakeaprofit.”ManagingKnowledge?“Theideaisnottocreateanencyclopaediaofeverythingthateverybodyknows,buttokeeptrackofpeoplewho‘knowtherecipe’,andnurturethetechnologyandculturethatwillgetthemtalking”ArianWard,HughesSpace&CommunicationsCapturingConnectingbpPeerA
4、ssists:awaytogetpeopletalking–intherightwayWhatIknowWhatyouknowWhat’spossible?WhatwebothknowActionsBP’sknowledgemanagementframeworkIndividuals&TeamsGoalsResultsUsingKnowledgeUsingKnowledgeLearnduringLearnafterLearnbeforeFindingsolutionstobusinessissues…!??WhoknowsWhatisknownBus
5、inessIssueKnowledgeinpeopleandnetworksCapturedKnowledgeIndividuals&TeamsGoalsResultsUsingKnowledgeUsingKnowledgeLearnduringLearnafterLearnbeforeBP’sknowledgemanagementframeworkAfterActionReviews:LearningduringFourSimpleQuestions:Whatwassupposedtohappen?Whatactuallyhappened?Wh
6、ywasthereadifference?Whatcanyoulearnfromit?Col.EdGuthrie,USArmy15minuteteamdebrief,conductedina“rank-free”environment.Retrospects:LearningafterdoingWhatwastheobjectiveoftheproject?Whatdidweachieve?Whatwerethesuccesses?Why?Why?Why?!Howcanwerepeatthesuccess?Whatwerethedisappointment
7、s?Why?Why?Why?!Howcanweavoidtheminfuture?‘Marksoutof10’Facilitated,forwardlookingteammeeting,soonaftertheprojecthasendedAfewmoreWhatarethetoptenthingsIneedtoknow?WherecanIgetmoredetail?WhatcanIre-use?WhocanItalkto?EvenmoreStillMoreMoreLessonsMoreLessonsLessonsLearnedContext
8、anddetail–whereandwhenyouneedit…“
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