案例：英国石油公司的知识管理实践和经验

《案例：英国石油公司的知识管理实践和经验》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、KnowledgeManagement……inpursuitofexcellencechris.collison@bp.comgeoff.parcell@bp.comWhatwe’llcoverAnintroductiontoBP’sknowledgemanagementframework,toolsandprocessesApracticalexperimentwhichwecanallparticipateinHowBPisembeddingknowledgemanagementprinciplesintoitscoreprocessesAwordf

2、romoursponsor…“Mostactivitiesortasksarenotonetimeevents.Ourphilosophyisfairlysimple:Everytimewedosomethingagain,weshoulddoitbetterthanthelasttime.”SirJohnBrowneCEO,BP“Anyoneintheorganisationwhoisnotdirectlyaccountableformakingaprofitshouldbeinvolvedincreatinganddistributingknowled

3、gethatthecompanycanusetomakeaprofit.”ManagingKnowledge?“Theideaisnottocreateanencyclopaediaofeverythingthateverybodyknows,buttokeeptrackofpeoplewho‘knowtherecipe’,andnurturethetechnologyandculturethatwillgetthemtalking”ArianWard,HughesSpace&CommunicationsCapturingConnectingbpPeerA

4、ssists:awaytogetpeopletalking–intherightwayWhatIknowWhatyouknowWhat’spossible?WhatwebothknowActionsBP’sknowledgemanagementframeworkIndividuals&TeamsGoalsResultsUsingKnowledgeUsingKnowledgeLearnduringLearnafterLearnbeforeFindingsolutionstobusinessissues…!??WhoknowsWhatisknownBus

5、inessIssueKnowledgeinpeopleandnetworksCapturedKnowledgeIndividuals&TeamsGoalsResultsUsingKnowledgeUsingKnowledgeLearnduringLearnafterLearnbeforeBP’sknowledgemanagementframeworkAfterActionReviews:LearningduringFourSimpleQuestions:Whatwassupposedtohappen?Whatactuallyhappened?Wh

6、ywasthereadifference?Whatcanyoulearnfromit?Col.EdGuthrie,USArmy15minuteteamdebrief,conductedina“rank-free”environment.Retrospects:LearningafterdoingWhatwastheobjectiveoftheproject?Whatdidweachieve?Whatwerethesuccesses?Why?Why?Why?!Howcanwerepeatthesuccess?Whatwerethedisappointment

7、s?Why?Why?Why?!Howcanweavoidtheminfuture?‘Marksoutof10’Facilitated,forwardlookingteammeeting,soonaftertheprojecthasendedAfewmoreWhatarethetoptenthingsIneedtoknow?WherecanIgetmoredetail?WhatcanIre-use?WhocanItalkto?EvenmoreStillMoreMoreLessonsMoreLessonsLessonsLearnedContext

8、anddetail–whereandwhenyouneedit…“