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1、订房部操作标准电话订房员工：Goodmorning/afternoon/evening,reservation,xxspeaking,MayIhelpyouSir/Madame?早上好/中午好/晩上好！先生/小姐、女士，请问冇什么可以帮助您？客人：I'Dliketoreservearoom.我想预订房间。员工：Yes,Sir/Madamc.MayIknowthearrival&departuredayplease?好的，先生/女士。请问您到达和离开的日期？客人：FromJuly20山,fortwonights.7月20号到，住两晚。员工:Yes,MayIknowhowmanyroomsy
2、ouwanttobook?好的，请问你要预订儿间房？客人：oneroom,underthenameofMR.Robert.zhu.一间房，客人名字是ROBERT.ZHUo员工：MayIknowwhichisthelastname.Please.请问您哪一个是姓？客人：ZHU员工：Whatkindofroomwouldyouprefer?WehavestandardroomwithRMB680+15%,servicecharge,deluxeroom,withRMB850+15%servicecharge.ExecutivedeluxewithRMB980+15%servicecharge
3、.TheExecutivedeluxeisincludethebrookfast.Nochargeforincomingfaxwouldyouliketoreserveone?请问您要什么房？我们冇标准房，房租是¥680+15%、豪华房¥850+15%＞行政豪华房¥980+15%,行政楼房包早餐，另有一些其它优惠，请问先生要订一间吗？客人：Executivedeluxeroomplease.MycompanyhaveCorpa/cwithyourhotel.一间行政豪华房，我公司和你们酒店有合约。员工:MayIknowyourconameplease.请问贵公司名称是什么？客人：SAMS
4、UNGELECTRONIC.三星电子。员工：Howtospellitplease?OrmayIKnowyourcoa/cnoplease?请问怎样拼字？或者您公司的合约号码是多少？客人：SAMAUNGECEC/A/CNO607034员工：Thankyou,holdthelinepleasesorrytokeepyouwaiting.YourCoipa/crateofexecutivedeluxeroomisRMB¥588+15%servicecharge.谢谢！请您稍等。・■■…对不起，让您久等，您公司商务豪华房的合约价是人民币588加15%服务费。客人：OK.好。员工：MayIknow
5、yourname&yourcontactno,please?请问您贵姓及您的联系电话号码？客人：MynameisZhu.Telephonenois1234567.我姓朱，电话号码是1234567c员工：Thankyou.MayIknowthearrivaltime.Please?谢谢！请问客人们何时到达？客人：It^5:00pm.员工：MayIreconfirmthereservation?aexecutivedeluxeroom.for.Mi*.RobertZhu.OnJuly20thtoJuly22th,RMrateisRMB588+15%servicecharge.Myname's
6、chan,ifyouhaveanyproblem.Pleasefeelfreetocontactme.ThankyouforcallingMr.Zhu,good-bye!我可以复过您的订房吗？您订一间行政高级房，客人名MR.ROBERTZHU.房价是人民币588+15%服务费，入住日期是20/7-22/7,我的名字是陈，如有什么问题请随时找我，谢谢您的来电，再见，朱先生。接待处操作标准员工：Goodmorning/afternoon/eveningSir/Madame!WelcometoGoldenpalacehotel,MayIhelpyou?早上好/中午好/晚上好，先生/女士，欢迎光
7、临金凯悦大酒店，冇什么可以帮你吗？客人：Yes,I'dliketocheckinplease.我要登记入住。员工：CertainlySir/Madame,mayIhaveyounameandhaveyoumakeanyreservationplease?是的,先生/女士，请问你的贵姓和你有订房吗?一、有预定的客人客人：Yes,IHave。MynameROBERTZHU.有的。员工：Justamomentplease,FllChec
