东莞华翔酒店餐饮英语培训手册-GROUNDENG

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1、GROUNDWORK肯w矽滋再PROGRAMMEHAINANMANDARIN&TRAINER'SNOTESLESSON1.Greetings&PartingsLESSON2・CourteousExpressionsLESSON3・NumbersLESSON4・WhafstheTime?LESSON5・WhafstheDate?LESSON6・Whereareyoufrom?LESSON7・RequestsLESSON8・HandlingComplaintsLESSON9・DirectionsLESSON10.KnowYourHotelTRAINER'SNOTESINTRODUCTIO

2、NGROUNDWORKEnglishisthefirststageoftheJob-SpecificEnglishlanguageprogram.Itdealswithsimpleeverydayconceptsrelevanttoallfunctionswithinthehotel,e.g.time,dates,greetings,givingdirectionsetc.Becauseitisinter-departmental,allstaffandemployeesshouldstudythisprogramwithintheirfirstthreetosixmonthsatH

3、HainanMandarin.GROUNDWORKEnglishmustbecompletedsatisfactorilybeforestaffAccounts:Engineering:Food&Beverage:EssentialEnglishforCashiers.EssentialEnglishforEngineersEssentialEnglishfortheRestaurant.FrontOffice-FrontDesk:EssentialEnglishfortheFrontDesk.-BellBoys:EssentialEnglishforBellBoys.areperm

4、ittedtomoveontodepartment:thestage#2course,specifictotheir-TelephoneOperators:EssentialEnglishforTele.Operators.Housekeeping:Security:EssentialEnglishforHousekeepers.EssentialEnglishforSecurityOfficerGUIDELINESa)Beforestartinganewlesson,reviewthroughlywhathasbeencoveredinthepreviouslessonandrev

5、isseextractsfrompreviouslessons.b)Whenteachingvocabulary,itiso仕enmosteffectivetoproducetheactualobjectsinthepreviouslesson.Also,donotbeafraidtodrillpronunciationuntillitiscorect-c)Alwaysencourageyourtraineestospeakout.Drillphrasesrepeatedlyandhavetraineesroleplaysituationswheneverpossible.LESSO

6、NNOTESLESSON1・GREETINGS&PARTINGSIntroducethislessonbydiscussingtechniquesforrememberingguestsiRames.Askthestaff/traineeswhattechniquestheyusetoremembernaames.Havethemexplaintotheclass.Ifusefulful,breaktheclassintogrupstocomeupwithsuggestions.Eachgroupshouldpressentitsideas.Nexthavetheclasscarry

7、outthefollowingactivities:ACTIVITY1-RememberingGuestNames:Atthebackofthemanual,thereareaseriesofsixflashcardsshowingguestnames.Choosesixstudentsandgivethemonecardeach.ThesestudentsthenbecomeQuestsHavethe惓uest担tandinarowfacingthec