2018届高考英语冲刺集训Day337选5阅读+语法填空+短文改错(3)

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1、Day337选5阅读+语法填空+短文改错(3)Passage1限时：7分钟Nomatterwhattypeofbusinessyourun,ithastodealwiththingsthatgowrongfromyourcustomer'spointofview.Complaintscanbeagreatsourceofinformationfororganizationstomakecorrectionsaswellasfurtherimprovements・]1.Youshouldlistenactivelytowhatthecustomerhassaidbymaintaini

2、ngcomfortableeyecontact.22._It'simportantforyoutoknowthatyourapologymustappearsinceretothecustomer,andnotanemptyexercise・Andalsoyoushouldshowthecustomeryou'veacceptedtheresponsibilityandprovidehimwithchoicesor,you^ldosomethingabouthiscomplaint・3.Talkwiththeclientanddiscoverthebestmeanstoresolv

3、ehisproblem.4Inthiscaseit'simportanttoletyourcustomerknowanestimationofhowlongitwilltaketotakeactiononhiscomplaint・4.Asimple"Thankyou"isonewaytoletthecustomersknowyouappreciatethetimeandeffortthey'vetakentoinformyouaboutaproblemofyourcompany'sserviceorproductthatyouneedtoknowabout.5.Createapro

4、cedureforrecordingdifferenttypesofcustomercomplaints.5A.Listentoyourcustomer'scomplaintsandyoucanimproveyourservice・B.Therewillbetimeswhenyou'11beunabletoresolvetheissueimmediately.C.Whenreceivingacomplaint,youshouldapologizeforthefailurethecustomerhasidentified・D.Theyareavaluablesourceofinfor

5、mationtodeterminevariousrootcausesthatneedtobeaddressedwithinyourcompany.E.Soit9simportanttolearntodealwithcustomers9complaintsefficiently.F.Don'tfeelashamedofthefailureinyourserviceorproduct.G.Youshouldalsoshowyourcustomerthatyoudounderstandhimbygivingfullattention.Passage2限时：8分钟Thetaskofbein

6、gacceptedinauniversitybeginsearlyforsomestudents・Longbeforetheygraduatefromhighschool,theytakespecial1_(course)toprepareforadvancedstudy・Theymayalsotakeoneormoreexaminationswhichtesthowwell2(prepare)theyarefortheuniversity.Inthefinalyearsofhighschool,theycomplete_(apply),andsendthemtotheuniver

7、sities_4interestthemmost.Somehighschoolstudentsmayberequiredtohaveainterview_5professorsfromtheuniversity.Neatly6(dress)andalittlebitnervous,theyaredeterminedtoshowthattheyhaveagoodattitudeandtheability7(succeed)・Iftheyareaccepted,manyu