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1、3.OGroundservice地面服务英语Thissectioncontainsthecommonlanguage,check-inservicelanguage,airporttransportationservicelanguage,luggageservicelanguage,inordertotheregulatetheguestservicesandguidance・本章节包含通用语言规范、值机服务语言规范、接送机服务语言规范、行李服务语言规范，以此对一线员工对客服务做出规范及指导。3.3CustomerServices旅客服务3.3.1Theannouncement广播3

2、.3.1.1.theannouncementbeforeboarding后排登机广播3・3・1・1・1"GoodMorning/Afternoon/Evening,LadiesandGentlemen!TheaircrafthasjustarrivedatShenzhenBaoanInternationalAirport・Ithastogothroughaseriesofproceduressuchasdisembarking,cleaning,andrefuelingandsecuritycheck.Thisprocesswilllastabout20to25minutes-各位旅客

3、大家上午/下午/晚上好!飞机刚刚抵达深圳宝安国际机场，还要记过下客、打扫卫生、加油以及安全检查等阶段，这个过程大概要持续20-25分蚀。3.3.1.1.2PassengersforflightZH…to…pleaseremainseateduntiltheboardingcallisannounced・乘坐…航班前往…的旅客，请您在座位上稍候，一会可以登机的时候，我们会通知您登机。331」.3WelcometoShenzhenAirlinesflightZH…to....Thisflightwillbeboardingthroughgate...inapproximately...mi

4、nutes.欢迎您乘坐深圳航空公司ZH…航班前往…大约…分钟后，请各位旅客由…号登机口登机。3.3.1」・4Wewillbeboardingbyseatrownumbers.Passengersseatedintherearofcabinwillbeboardedfirstsoastoavoidcongestioninsidethecabinandtosmoothouttheboardingprocess.为了避免客舱内的拥挤以及能够让你顺利登机，我们将根据座位排数通知您登机，坐在后排的旅客将先登机。3.3・1・L5Sopleaseremainseateduntilyourseatro

5、wnumberiscalled.没有被通知的旅客请您在座位上耐心等候一下。3.3.1.1.6Passengerstravelingwithinfants,youngchildren,seniorcitizensoranyonerequiringspecialassistcincetoboard,pleaseapproachthegateatthistime・抱婴，带小孩，老人以及所有需要特殊帮助的旅客，请您现在到登机口这边來。3.3・1・1・7Firstclass,businessclassandgolden-cardpassengersmayboardattheirleisure.头

6、等舱，公务舱及金卡旅客可随时登机。3.3.1.L8Passengersseatedinseatrows...to.・.mayboardnow・Pleasetakeallyourcarry-onbaggagewithyouandhaveyourboardingpassesreadyforinspectioru下面有请坐在第…排到第…的旅客开始登机。请您带好随身携带物品并准备好登机牌。331」.9Passengersseatedinseatrows--.to...mayboardnow.下面有请坐在第…排到第…的旅客开始登机。…3.3.1.1.10Thisisthefinalboardin

7、gannouncementforpassengersflyingonShenzhenAirlinesflightZH…to....Wouldallremainingpassengerspleaseboardthroughgate…乘坐深圳航空公司ZH...次航班前往…的所有未登机的旅客，请您抓紧时间由…登机II登机。3.3.1.2.theannouncementfordelay延误丿亠播33121Thisannouncementisforpas