THE MCKINSEY'S 7S FRAMEWORK LECTURE NOTES

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1、MCKINSEY’S7SFRAMEWORKStrategy:thedirectionandscopeofthecompanyoverthelongterm.Structure:thebasicorganizationofthecompany,itsdepartments,reportinglines,areasofexpertiseandresponsibility(andhowtheyinter-relate).Systems:formalandinformalproceduresthatgoverneverydayactivity,coveringeverythingfr

2、ommanagementinformationsystems,throughtothesystemsatthepointofcontactwiththecustomer(retailsystems,callcentersystems,onlinesystems,etc).THEHARDS’sTHESOFTS’sSkills:thecapabilitiesandcompetenciesthatexistwithinthecompany.Whatitdoesbest.Sharedvalues:thevaluesandbeliefsofthecompany.Ultimatelyth

3、eyguideemployeestowards'valued'behavior.Staff:thecompany'speopleresourcesandhowthearedeveloped,trainedandmotivated.Style:theleadershipapproachoftopmanagementandthecompany'soveralloperatingapproach.MCKINSEY’SAPPROACHTOPROBLEM-SOLVINGTheproblemisnotalwaystheproblemCreatestructurethrough“M.E.C

4、.E.”(Mutuallyexclusive–themembersofthelistshouldbedistinct;Collectivelyexhaustive–themembersofthelistshouldcontaineverythingthatbelongstothelist.)Don’treinventthewheelEveryclientisunique(nocookiecuttersolutions)Don’tmakethefactsfityoursolutionMakesureyoursolutionfitsyourclientSometimesletth

5、esolutioncometoyouNoproblemistootoughtosolveTHE80/20RULE-80%ofaneffectunderstudywillbegeneratedby20oftheexamplesanalyzed-AsmallfractionofelementsaccountforalargefractionoftheeffectExamples:80%ofsalesfrom20%ofsalesforce80%ofordersfrom20%ofcustomersDON’TBOILTHEOCEANWorksmarter,notharder.There

6、’salotofdataoutthererelatingtoyourproblem,andalotofanalysesyoucoulddo.Ignoremostofthem.Lesson:beselectiveanddon’ttrytoanalyzeeverything.FINDTHEKEYDRIVERSManyfactorsaffectbusiness.Focusonthemostimportantones–thekeydriversTHEELEVATORTESTKnowyoursolutionsothoroughlythatyoucanexplainitclearlyan

7、dpreciselytoyourclientin30seconds.Ifyoucandothat,thenyouunderstandwhatyou’redoingwellenoughtosellyoursolution.PLUCKTHELOW-HANGINGFRUITSometimesinthemiddleoftheproblem-solvingprocess,opportunitiesarisetogetaneasywin,tomakeimmediateimprovements,evenbeforet