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1、AnIntroductiontoHumanServices:PolicyandPracticeEvaluationThismultimediaproductanditscontentsareprotectedundercopyrightlaw.Thefollowingareprohibitedbylaw:Anypublicperformanceordisplay,includingtransmissionofanyimageoveranetwork;Preparationofanyderivativework,includingtheextraction,inwholeo
2、rinpart,ofanyimages;Anyrental,lease,orlendingoftheprogram.Copyright©Allyn&Bacon2002EvaluationMeasuresEvaluatinghumanserviceworkisdifficultbutnecessaryinordertogivethebestpossibleservice.Weneedtodeviseevaluationmeasuresforallmodesofpractice—one-on-oneencounters,groupinteractions,programpla
3、nning,communitychange,administration,andpolicydevelopment.Humanserviceworkersmustbepreparedtocarryoutasmall-scalesurveyoralibrarysearchforup-to-dateinformationonaparticulardisabilityormedication.Copyright©Allyn&Bacon2002FeedbackTechniquesBecausetheproblem-solvingprocessisdynamicandalwaysc
4、hanging,theworkerisalwaysaskingquestionsabouthisorherwork.Inordertoanswerthesequestions,theworkerneedstolearnhowtouseavarietyofevaluativefeedbacktechniques.Theclientistheprimarysourceoffeedback.Copyright©Allyn&Bacon2002AppraisalsKnowingwhentoaskforassistanceorforanhonestappraisalofherwork
5、isthemarkofaself-confidenthumanserviceworker.Thelesssecureworkerneedstobluff,pretendingfalseexpertise.Sometimesalessthanpositiveevaluationismomentarilypainful,butifthepersonlearnsfromit,thenitisagift.Copyright©Allyn&Bacon2002ResearchEventhoughaworkerdoesnothavefullresponsibilityforconduct
6、ingformalresearchprojects,heneedstounderstandthelanguageofresearch.Researchinthehumanservicesisparticularlycomplex,controversial,andproblematic.Itisalwayshardtoidentifythecausalityofanysocialproblemoritssolution.Copyright©Allyn&Bacon2002ClientInputClientsarerarelyaskedtoevaluateourservice
7、s,makesuggestionsforimprovement,serveonboards,orattendcaseconferences.Someworkersmaynotunderstandwhytheirclients’opinionsaboutwhattheyneedshouldbevalued.Thisisespeciallytruewhentheirclientsarepoor,incarcerated,ormentallyunstable.Nevertheless,theclienthastherighttode
