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1、经典案例十：Johnson&JohnsonHumanResourcesManagementFacingBusinessChallengesatJohnson&JohnsonDoesahealthierworkforcetranslateintohealthierprofits?ThiswasoneofthekeyissuesfacingJohnson&JohnsonCEORalphS.Larsenandhispredecessor,JamesE.Burke,astheyconsideredthecha
2、llengeofmanagingthecompany'shumanresourcesandkeepingemployeessatisfiedandproductive.Johnson&Johnsonoperatesthroughouttheworld,employingmorethan70,000peopletoresearch,manufacture,andmarkethealth-careproductsindozensofcountries.Employeehealthwasamajorconc
3、ernforseveralreasons.Companystudiesshowedthatover30percentofJohnson&Johnson'semployeesweresmokers,andoneinternalreportrevealedthatsmokershada45percentgreaterrateofabsenteeismthannonsmokers.Smokersalsocontributeddisproportionatelytothecompany'smedicalexp
4、enses(30percenthigherthannonsmokers),anominousstatisticatatimewhenhealth-carecostswererisingatnearlytwicetherateofinflation.AnotherproblemconfrontingJ&Jwashowchangingdemographicswereaffectingemployees.Employeesincreasinglyfellintooneofthreegroups:Theywe
5、repartoftwo-careercoupleswithchildren;theywereresponsibleforanagingparent;ortheyweresinglemothersorfathers.Asurveyof10,000J&Jemployeesrevealedthattheywerefrustratedbytheirinabilitytomeetalltheirobligations,bothtotheirfamiliesandtotheiremployer.Manystate
6、dthattheyhaddifficultyfindingdaycare,especiallysick-childcareandinfantcare,andalmost20percentrespondedthattheycouldnotafforddaycareeveniftheycouldlocateasuitableprovider.Althoughtheseemployeesfelttornbetweenfamilypressuresandemploymentroles,theyfoundlit
7、tlehelpatwork.Moststatedthattheirmanagerswereunsympatheticaboutthedilemma.Balancingtheirworkandfamilyobligationstookitstollonemployees,whoreportedhigherlevelsofstress,greaterabsenteeism,andlowerjobsatisfaction.Forguidanceontheseissues,theCEOsturnedtoJoh
8、nson&Johnson'soperatingdocument,thecorporatecredowrittenbyRobertWoodJohnson,sonofafoundingJohnsonbrotherandchairmanofthecompanyfor25years.Johnsonrankedthecompany'sobligationtoitsemployeesaheadofitsresponsibilitytoitsshareholdersa
