ch02-Process Management

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1、ProcessManagementandProcessOrientedImprovementProgramsChapter2BusinessProcessModeling,SimulationandDesign1Overview•ProcessManagementandthePowerofAdoptingaProcessview•SixSigma–Definitions–Costandrevenuerationale–Framework–Keysuccessfactors•BusinessProcessReengineering–Whatisit?–Briefhisto

2、ry–Whatprocessesshouldbereengineered,andwhen?–Suggestedframeworks•Evolutionaryvs.RevolutionaryChange2ProcessManagement•Principlesofmanaging,controllingandimprovingprocesses–Workfloworiented⇔howjobsflowthroughanorganization•Importantelementsinmanagingprocesses–Processdesign–Continuous(inc

3、remental)improvement–Controlsystems–Peoplemanagement–Changemanagement•Originsinthefieldofqualitymanagement–Processcontrolisafundamentalcomponent•Historicallystrongmanufacturingfocus–Equallyvaluableinservices3ThePowerofAdoptingaProcessView•Weaknessesofthefunctionalorg.anddivisionoflaborpa

4、radigm–Focusonskillsandresourceutilizationratherthanworkoutput–Rewardsystemstailoredforthefunctionalunitnottheoverallfirm–Groupbehaviorandculturesfosteringan“usversusthem”mentality–Decentralization⇒“firmswithinthefirm”withtheirownagenda•Strengthsofaprocessview–Createsfocusonworkoutput⇒re

5、ducedriskforsub-optimization–Leadstotransparencyofhowcontributionsofindividualworkersfitintothe“bigpicture”⇒encouragesinvolvementandempowerment–Helpsbreakdownbarriersbetweendepartments–Createsasenseofloyaltytowardstheprocesstobalancetheloyaltieswithinthefunctionalunits4PrinciplesforSucce

6、ssfulProcessManagementPhaseI:InitializationPhaseII:DefinitionPhaseIII:ControlAssignAnalyzeDefinetheEstablishDevelop&Performprocessboundariesprocesscontrolimplementfeedbackownership&interfacespointsmeasures&control
Processauthority,
Workflow
Meansandproceduresforprocessscope,interfacesdoc

7、umentationmonitoring,feedbackandcontrolandhandoffsare
Baselineforareestablisheddeterminedprocessevaluationisdefined5PhaseI:InitializationObjective:ClarifytheprocessscopeDeterminewhowilltakeresponsibilityfortheprocessProcessownership•Needsomeoneinchargetomakethingshappe