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《第六十六篇 What is Quality》由会员上传分享,免费在线阅读,更多相关内容在行业资料-天天文库。
1、翻译:275641119WhatisQuality?~DavidStraker~质量是什么?大卫思切克ThisarticlefirstappearedQualityWorld,thejournaloftheCharteredQualityInstitute此篇文章首次于特许质量协会出现质量一词Thedomainofthequalityprofessionalhaschanged.Fromitshumblebeginningsinmanufacturing,itisnowexpected,alongwithotherinfrastructur
2、eprofessions,suchasIT,HRandfinance,tocontributeattheorganisationallevel.Unlikethoseotherprofessions,qualityexpertisecanbehardtodefine,perhapsbecausetherearemanyviewsofwhatbusiness-levelqualitymeans.DavidStrakerconsiderscurrentdefinitionsof‘quality’andoffersanewone,consider
3、ingitsramificationsforthequalityprofession.质量专业领域发生了变化,从制造业的姗姗来迟开始,它现在随着IT,人力资源和财务等其他基础专业在组织层面上有所贡献而变得有所期望了。不像这些其他职业,质量技能很难去定义,也许因为有很多业务水平所谓的质量观点。大卫思切克考虑到当前质量的定义,并就质量职业的结果性给出了一个新的定义。Atitssimplestlevel,qualityanswerstwoquestions:‘Whatiswanted?’and‘Howdowedoit?’Accordingly,q
4、uality’sstompinggroundhasalwaysbeentheareaofprocesses.FromthebreadandbutterofISO9000,totheheadyheightsofTQM,qualityprofessionalsspecify,measure,improveandre-engineerprocessestoensurethatpeoplegetwhattheywant.最初,质量回答了两个问题:“我们要什么?”和“我们怎么做?”。相应地,质量的所处之地总是过程的区域。从ISO9000到全面质量管理
5、,质量专家们制定,测量,提升和重组过程以确保人们所需。Sowherearewenow?所以我们现在在何地?Thereareasmanydefinitionsofqualityastherearequalityconsultants,butcommonlyacceptedvariationsinclude:当有质量顾问时,就有很多关于质量的定义,但是通常被接受的定义包括:‘conformancetorequirements’-Crosby符合要求-克劳斯比‘fitnessforuse’-Juran适合使用-朱兰‘thetotalityofch
6、aracteristicsofanentitythatbearonitsabilitytosatisfystatedandimpliedneed’-ISO8402:1994满足预定和潜在的需要的特性实体-ISO8402:1994qualitymodelsforbusiness,includingtheDemingPrize,theEFQMexcellencemodelandtheBaldrigeaward商业的质量模范包括戴明奖,EFQM[注:欧洲品质管理基金会(EuropeanFoundationforQualityManagement,
7、EFQM)]卓越奖和鲍德里奇奖[国家(美国)质量奖]。Sowhatiswrong?到底怎么了?PhilipCrosby’sdefinitioniseasilytoppled:ifrequirementsarewrong,thenfailureisguaranteed.HisfocusisthedomainofQAwhere,withoutaspecification,qualitycannotbemeasuredandthuscontrolled.Youcannothavezerodefectsifyoudonothaveastandard
8、againstwhichtomeasuredefectiveness.菲利普克劳斯比的质量定义容易被推翻:如果要求本来就是错误的,那必然导致失效。他的关注点是没有规范的质量保证领