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1、酒店客房翻床程序标准操作Whyisthistaskimportantforyouandourguests?为什么此项任务对您和客人如此重要?Answers:回答:1.WecanincreaseourGSTSscore.能够提升客人满意指数2.Icanshowmyprofessionalism.能够展示我们的专业3.Iwanttomakeourguestsfeelcomfortable.希望让我们的客人感觉更舒适4.ThemattressliveislongerandIcansavecost.能增加使用寿命,降低成本WHAT/STEPS步骤HOW/STANDARDS如
2、何做/标准1) Turningschedule翻床程序Notetheturningscheduleonthemattress,sidebyside.在床尾的两头注明月份2) Removeitemsonornearthebed将床周围的物品移开Removeanyitemsthatareonthebedornearby.将靠近床周围的物品移开Becarefulwithbedsidelampwhenturning.在翻床时应特别注意床头灯?3) Responsibility主要职责Housekeepingofficewillinformaboutt
3、heschedule.客房部办公室将会规定翻床的程序和要求(每3个月的最后一个月的最后10天翻床)Eachattendantisresponsiblefortheirsection.每个员工应对自己的区域负责4) Action行动1stturn;slidethemattressroundthebedheadtothefootofthebed.April,MayandJuneshouldbedisplayed.第一次翻床时应将床头调至床尾,4,5,6月份应在床尾2ndturn;liftonesideofthemattressandturnitsideways,
4、July,Aug,Septshouldbedisplayed.第二次翻床时,将床垫的一边抬起,放在一旁.7.8.9月应在床尾3rdturn;slidethemattressroundfromthefootofthebedtothebedhead.Oct,NovandDecshouldbedisplayed.第三次翻床,将床垫从床脚到床头旋转一圈,10,11,12月份应在床尾.4thturn;liftonesideofthemattressandturnitsideways.Jan,Feb,Marchshouldbedisplayed第四次翻床,将床垫的一边抬起放在一
5、边,1,2,3月份应在床尾.5)Check检查Repeatthecycle.重复Makesurethemattressisplacedaccuratelyandcorrectlyontheboxspring.确保床垫合适的放在床架上面.Alwayscheckthemattressforstainsandcleanifnecessary.经常检查床垫是否有污迹并清理干净.FloorSupervisortocarryoutspot-checksonmattressestoensurethattheyarecorrectlyplacedandclean.楼层主管抽查床垫是
6、否有污迹,确保床垫随时保持干净.6)Maintenance维修Ifitisneeded,ensuredamagedmattressesgetrepairedimmediately.确保损坏的床垫立即修补好.ReportdamagestotheFloorSupervisorandhe/shereportsthesedefectstoHK.将床垫损坏情况报告楼层主管和客房部.Summaryquestions:问题概述:1.Whatisimportantabouttheturningprocedureofmattresses?翻床程序中什么最重要?2.Whatarethe
7、turningmonths?哪几月需要翻床?3.HowdoIknowwhentoturnthemattress?我怎么知道什么时候翻床?1.DoIneedtoreportdefectstoHKorcanIreportthisdefectimmediatelytoPOMEC?我需要将床垫损坏情况报告客房部还是将情况直接报告工程部?2.WhatifIseestainsonthemattresswhenturning?当翻床时发现有污迹该怎么办?
