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1、“Someofthebestmindsinhealthcare”NancyM.Schlichting,PresidentandCEO,HenryFordHealthSystem(fromtheforeword)THEHEALTHCAREQUALITYBOOKQUALITYBOOKSECONDEDITIONVISION,STRATEGY,ANDTOOLSRevisedandUpdatedElizabethR.Ransom,MaulikS.Joshi,DavidB.Nash,andScottB.Ransom,EditorsTHEHEALTHCAREQ
2、UALITYBOOKSECONDEDITIONAUPHAEditorialBoardHAPSandraPotthoff,Ph.D.,ChairUniversityofMinnesotaSimoneCummings,Ph.D.WashingtonUniversitySherrilB.Gelmon,Dr.P.H.,FACHEPortlandStateUniversityThomasE.Getzen,Ph.D.TempleUniversityBarryGreene,Ph.D.UniversityofIowaRichardS.Kurz,Ph.D.Sain
3、tLouisUniversitySarahB.Laditka,Ph.D.UniversityofSouthCarolinaTimMcBride,Ph.D.St.LouisUniversityStephenS.Mick,Ph.D.VirginiaCommonwealthUniversityMichaelA.Morrisey,Ph.D.UniversityofAlabama—BirminghamDawnOetjen,Ph.D.UniversityofCentralFloridaPeterC.Olden,Ph.D.UniversityofScranto
4、nLydiaM.ReedAUPHASharonB.Schweikhart,Ph.D.TheOhioStateUniversityNancyH.Shanks,Ph.D.MetropolitanStateCollegeofDenverTHEHEALTHCAREQUALITYBOOKSECONDEDITIONVISION,STRATEGY,ANDTOOLSElizabethR.Ransom,MaulikS.Joshi,DavidB.Nash,andScottB.Ransom,EditorsHealthAdministrationPress,Chicag
5、oAUPHAPress,Washington,DCYourboard,staff,orclientsmayalsobenefitfromthisbook’sinsight.Formoreinformationonquantitydiscounts,contacttheHealthAdministrationPressMarketingManagerat(312)424-9470.Thispublicationisintendedtoprovideaccurateandauthoritativeinformationinregardtothesub
6、jectmattercovered.Itissold,orotherwiseprovided,withtheunderstandingthatthepub-lisherisnotengagedinrenderingprofessionalservices.Ifprofessionaladviceorotherexpertassistanceisrequired,theservicesofacompetentprofessionalshouldbesought.Thestatementsandopinionscontainedinthisbooka
7、restrictlythoseoftheauthor(s)anddonotrepresenttheofficialpositionsoftheAmericanCollegeofHealthcareExecutives,oftheFoundationoftheAmericanCollegeofHealthcareExecutives,oroftheAssociationofUniversityProgramsinHealthAdministration.Copyright©2008bytheFoundationoftheAmericanColleg
8、eofHealthcareExecutives.PrintedintheUnitedStatesofAmerica.Allrightsr
