KXO231 Quality Management Notes

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1、SchoolofEngineering&ICTICTProjectManagementQualityManagementNotesProjectQualityManagementThischapterhighlightstheimportanceofqualityoninformationtechnologyprojects,definesqualityandqualitymanagement,andexplainstheprocessesofqualityplanning,qualityassurance,andqualitycontrol.Itprovidesseve

2、ralexamplesofvarioustoolsandtechniquessuchasParetodiagrams,qualitycontrolcharts,andusingSixSigmatoimprovequality.QualityofInformationTechnologyProjects•ManypeoplejokeaboutthepoorqualityofITproducts•PeopleseemtoacceptsystemsbeingdownoccasionallyorneedingtoreboottheirPCs•Therearemanyexample

3、sinthenewsaboutqualityproblemsrelatedtoIT•ButqualityisveryimportantinITprojectsandisamajorfunctionwithinITcompaniesandunlessProjectmanagersorteamscanguaranteeclientsqualityproducts,theycan’tcompeteinthemodernITmarket.Qualityisnowrapidlybecomingasmajoradiscriminatingfactoraspricehasbeen.Wh

4、atIsProjectQualityManagement?TheInternationalOrganizationforStandardization(ISO)definesqualityasthetotalityofcharacteristicsofanentitythatbearonitsabilitytosatisfystatedorimpliedneeds.Otherexpertsdefinequalitybasedon:•Conformancetorequirements:meetingwrittenspecifications•Fitnessforuse:en

5、suringaproductcanbeusedasitwasintendedThemainpurposeofprojectqualitymanagementistoensurethattheprojectwillsatisfytheneedsforwhichitwasundertaken.Theprojectteammustdevelopgoodrelationshipswithkeystakeholders,especiallythemaincustomerfortheproject,tounderstandwhatqualitymeanstothem.Afterall

6、,thecustomerultimatelydecidesifqualityisacceptable.Manytechnicalprojectsfailbecausetheprojectteamfocusesonlyonmeetingthewrittenrequirementsforthemainproductsbeingproducedandignoresotherstakeholderneedsandexpectationsfortheproject.ProjectQualityManagementProcessesProjectqualitymanagementin

7、volvesthreemainprocesses:1.Qualityplanning.2.Qualityassurance.13.Qualitycontrol.Modernqualitymanagementrequirescustomersatisfaction,preferspreventiontoinspection,andrecognisesmanagementresponsibilityforquality.Severalnoteworthypeople,includingW.EdwardsDeming,JosephM