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1、1MARCH2010marketing&salespracticeFourwaystogetmorevaluefromdigitalmarketingCompaniesthatmakethedeepstrategic,organizational,andoperationalshiftsrequiredtobecomeeffectivedigitalmarketerscanbecomemoreagile,moreproductive,andacceleraterevenuegrowth.DavidC.Edelman2Sincethedawnofthe
2、Internet,marketershaveregardeditasavastlaboratory,launchingexperimentafterexperimenttocrackthecodethatgeneratessalesandcustomerloyalty.Notsurprising,mosthavefailed.Consumersadopteddigitaltechnologyastheythemselvessawfit,intheprocessfundamentallyalteringthewaytheymakepurchasingd
3、ecisions.1Companiesthatunderstandthisevolutionarenowcarefullymovingdigitalinteractivitytowardthecenteroftheirmarketingstrategies,rethinkingtheirprioritiesandbudgets,andsubstantiallyreshapingtheirprocessesandskills.Throughourworkwithdozensofcompaniesnavigatingthisshiftinglandsca
4、pe,wehavefoundthatthemostsuccessfuldigitalmarketersfocusonmanagingfourcoresourcesofvalueastheyincreasethepercentageofmarketingandchannelspendingthatisdirectedtodigitalactivities.First,theycoordinatetheiractivitiestoengagetheconsumerthroughoutanincreasinglydigitalpurchasejourney
5、.Second,theyharnessinterestintheirbrandsbysyndicatingcontentthatempowerstheconsumertobuildhisorherownmarketingidentityand,intheprocess,toserveasabrandambassador.Third,theyrecognizetheneedtothinklikealarge-scalemultimediapublisherastheymanageastaggeringincreaseinthecontenttheycr
6、eatetosupportproducts,segments,channels,andpromotions.Finally,thesemarketersstrategicallyplothowtogatherandusetheplethoraofdigitaldatanowavailable.Thedigital-marketingdifferenceAtthesimplestlevel,we’vealwaysknownthatconsumerstendtogothroughamultistagejourneyastheymakepurchasing
7、decisions.Yetmostcompaniesstillconcentratemarketingresourcesononlytwostages:brandmarketingupfronttowooconsumerswhentheyfirstconsiderproducts,andpromotionsatthefinalpointofsaletoswaythemastheyareabouttomakeapurchase.Digitaltechnologyischangingallthat.Consumerswhousedtoseekoutfam
8、ilyandfriendsforword-of-mouthproductrecommendationsnow