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1、Introduction to ProblemAnalysisDr.ElijahEzenduFIMC,FCIM,FIIAN,FBDI,FAAFM,FCCM,MIMIS,MITD,ACIArb,ACIPM, PhD,DocM,MBA,CWM,CBDA,CMA,MPM,PME,CMCLearningObjectivesAttheendofthecourse,participantsshouldbeabletodothefollowing:IdentifyimportanceofproblemanalysisIdentifyworkablemodelforproblemanalysi
2、sApplymultipletechniquesofproblemanalysisinascertainmentofkeycausesUseproblemanalysistoincreaseeffectivenessofmanagerialcapacityProblemAnalysisisusedtofindthecauseofapositiveornegativedeviation.Whenpeople,machinery,systems,orprocessesarenotperformingasexpected,ProblemAnalysispointstotherelev
3、antinformationandleadsthewaytotherootcause.Theprocessisusedtogatherandanalyzejusttheinformationneededtofindandcorrectthetruecauseofaproblem,makingitparticularlyeffectiveintoday’sdata-richenvironment.Thispromotesrapidandaccurateissueresolution.Source:Kepner-Tregoe“Problemanalysiscanbedefineda
4、sdissectingandthoroughlystudyingaproblemwiththeobjectivetounderstandhowtheproblememergedandhowitgrewtoitscurrentproportions.”-CoertVisser“Itisthetheorythroughwhichweobserveasituationthatdecideswhatwecanobserve.”-EinsteinTypesofOrganisationalProblemsTechnicalProblemProcessProblemPolicyProblem
5、FunctionalProblemCulturalProblemStructuralProblemProceduralProblemCapacityProblemPeopleProblemLocationProblemMaterialsProblemApproachesinProblemAnalysisPhenomelogical/SocialConstructivistThisinvolvessheddinglightonassumptionsanddefinitionsbasedonvalue.Positivist/FunctionalisticThisisafact-fi
6、ndingapproachthatfocusonascertainmentofcauseandeffect.ModelofProblemAnalysisVerificationofsubjectofanalysisIdentificationofproblemsrelatedtosubjectAscertainmentofkeyproblemsEstablishcausesofkeyproblemsIdentifypossiblesolutionVerifyingSubjectofAnalysisThisshouldbeperformedbyengagingthestakeho
7、ldersbymeansofthefollowing:InterviewMeetingObservationIdentificationofProblems RelatedtoSubjectBrainstormingLateralthinkingMindmappingStructuredinquisitionMajorTechniquesofProblemAnalysisForceFieldAnalysisFishboneAnalysisCauseandEffectTrailCritical
