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1、KnowledgeManagementintheRealWorldLecturegivenatLawrenceTechnologicalUniversityStanGarfieldOctober20,2007220Oct2007WhatisKnowledgeManagement?KnowledgeManagementistheartoftransforminginformationandintellectualassetsintoenduringvalueforanorganization’sclientsanditspeople.Thepurp
2、oseofknowledgemanagementisto:FosterthereuseofintellectualcapitalEnablebetterdecisionmakingCreatetheconditionsforinnovationKMprovidespeople,processes,andtechnologytohelpknowledgeflowtotherightpeopleattherighttimesotheycanactmoreefficientlyandeffectively320Oct2007Inventwhenneeded
3、…Whymanageknowledge?1.PreventredundanteffortButdon’treinventthewheel!420Oct2007Whymanageknowledge?2.Avoidrepeatingpastmistakes520Oct2007Whymanageknowledge?3.Takeadvantageofwhatothersalreadyknow620Oct2007HowtoDoKnowledgeManagementSharewhatyouhavelearned,created,andprovedInnov
4、atetobemorecreative,inventive,andimaginativeReusewhatothershavealreadylearned,created,andprovedCollaboratewithotherstotakeadvantageofwhattheyknowLearnbydoing,fromothers,andfromexistinginformation720Oct2007ShareAskquestionsandrequesthelp–otherswillbenefitfromtheanswersAnswerques
5、tionsandprovidehelp–beingthewhiteknightisgratifyingOffertips,insights,andusefullinks–payitforward,buildyourreputation820Oct2007Share:HPusershelpeachotheroutQuestion:Apr10,2007IhavebeengettingaproblemwhensearchingusingGoogle.WhenIgettheresultsandclickononeofthemitredirectsmetoan
6、othersiteandnottotheselectedsite.Answer:Apr11,2007Youhavespyware.Usespywareremovalsoftware.Updatetothelatestsignaturesbeforestartingscan.Yourproblemwillbesolved.920Oct2007Innovate:HPSocialNetwork1020Oct2007Reuse:HPProposalWebandPresentationBuilderThisslideandmanyothersarereuse
7、dfromexistingpresentations.Thinkofhowmuchworkitwouldtaketocreatethemfromscratch.1120Oct2007Collaborate:KMTeamMarcusFunkeProcessProjectManagementAndrewGentTechnologyArchitectureStanGarfieldPeopleCommunicationsBernardHenneckerCommunitiesUserInterface1220Oct2007LearnReadWatchAtten
8、dListen1320Oct2007KnowledgeManagementMissionThemission